All Aboard Water Sports
Contract Type: 
Full Time
30 hour per week
Details of Role: 

Role Summary

Duties and responsibilities

  • Meet and greet customers & visitors and direct them to the correct area and instructor(s)
  • Answer all enquiries (phone, email, website & social media) where appropriate – or forward to relevant staff member
  • Keep the reception area & admin office tidy
  • Manage all incoming and outgoing correspondence associated with the role
  • Prioritise urgent enquiries/emails at busy times


Key Area: Centre & Activities

  • In conjunction with the Centre Manager, populate Booking Live and All-Aboard’s website with session/course/activity dates
  • Preparation of session registers for Instructors
  • Manage booking system (Booking Live) and assist customers with bookings as required
  • Ensure that completed session registers are input into Booking Live in a timely manner
  • Collation of participation figures and associated reporting as required
  • Support Centre Manager to keep the staff, instructor and volunteer database (and associated documentation) updated
  • As directed by the Centre Manager, order resources for courses and manage stock control of these resources (monthly stock take)
  • Have excellent knowledge of All-Aboard’s activities and courses to enable you to give customers accurate information, advice and guidance on available courses and activities 
  • Support Centre Manager in allocating volunteers as required


Key Area: Health & Safety

  • Carry out weekly fire alarm tests
  • Support Centre Manager to ensure annual H&S checks are completed i.e. fire extinguisher checks, PAT testing, etc.
  • Support Centre Manager to induct new staff and volunteers into to building (ensuring opening up / locking up procedure is clearly explained) as required


Other duties:

  • Assist with event management
  • Take occasional payments over the phone / in person / electronically
  • Oversee the loan of equipment, ensuring all paperwork is completed as required
  • Report and action customer feedback
  • Attend weekly team meetings & Trustee meetings as required


Additional Responsibilities

  • To adhere to all the policies and procedures of the organisation
  • Comply with the Centre’s Health & Safety policy
  • Comply with the Centre’s Equality & Diversity policy
  • Maintain working knowledge of the policies and regulations governing the Centre
  • Comply with the data security requirements and procedures at all times and process data in line with the General Data Protection Regulations 2018
  • Be prepared to occasionally carry out work outside of your contracted / normal working pattern i.e. evenings or weekends
  • Any other duties that can reasonably be expected in a post of this nature.
Closing Date: 
Saturday, 27 November, 2021 - 11:30
How to Apply: 

To apply please email: 

Contact Person: 
Michael Ingamells-Doyle
Contact Email:
Contact Phone: 
Postal Address: 
All-Aboard Watersports, Underfall Yard, Baltic Wharf, Cumberland Road, Bristol, BS1 6XG