Meet and greet customers & visitors and direct them to the correct area and instructor(s)
Answer all enquiries (phone, email, website & social media) where appropriate – or forward to relevant staff member
Keep the reception area & admin office tidy
Manage all incoming and outgoing correspondence associated with the role
Prioritise urgent enquiries/emails at busy times
Key Area: Centre & Activities
In conjunction with the Centre Manager, populate Booking Live and All-Aboard’s website with session/course/activity dates
Preparation of session registers for Instructors
Manage booking system (Booking Live) and assist customers with bookings as required
Ensure that completed session registers are input into Booking Live in a timely manner
Collation of participation figures and associated reporting as required
Support Centre Manager to keep the staff, instructor and volunteer database (and associated documentation) updated
As directed by the Centre Manager, order resources for courses and manage stock control of these resources (monthly stock take)
Have excellent knowledge of All-Aboard’s activities and courses to enable you to give customers accurate information, advice and guidance on available courses and activities
Support Centre Manager in allocating volunteers as required
Key Area: Health & Safety
Carry out weekly fire alarm tests
Support Centre Manager to ensure annual H&S checks are completed i.e. fire extinguisher checks, PAT testing, etc.
Support Centre Manager to induct new staff and volunteers into to building (ensuring opening up / locking up procedure is clearly explained) as required
Other duties:
Assist with event management
Take occasional payments over the phone / in person / electronically
Oversee the loan of equipment, ensuring all paperwork is completed as required
Report and action customer feedback
Attend weekly team meetings & Trustee meetings as required
Additional Responsibilities
To adhere to all the policies and procedures of the organisation
Comply with the Centre’s Health & Safety policy
Comply with the Centre’s Equality & Diversity policy
Maintain working knowledge of the policies and regulations governing the Centre
Comply with the data security requirements and procedures at all times and process data in line with the General Data Protection Regulations 2018
Be prepared to occasionally carry out work outside of your contracted / normal working pattern i.e. evenings or weekends
Any other duties that can reasonably be expected in a post of this nature.