Role Summary

Duties and responsibilities

• Meet and greet customers & visitors and direct them to the correct area and instructor(s)
• Answer all enquiries (phone, email, website & social media) where appropriate – or forward to relevant staff member
• Keep the reception area & admin office tidy
• Manage all incoming and outgoing correspondence associated with the role
• Prioritise urgent enquiries/emails at busy times

Key Area: Centre & Activities

• In conjunction with the Centre Manager, populate Booking Live and All-Aboard’s website with session/course/activity dates
• Preparation of session registers for Instructors
• Manage booking system (Booking Live) and assist customers with bookings as required
• Ensure that completed session registers are input into Booking Live in a timely manner
• Collation of participation figures and associated reporting as required
• Support Centre Manager to keep the staff, instructor and volunteer database (and associated documentation) updated
• As directed by the Centre Manager, order resources for courses and manage stock control of these resources (monthly stock take)
• Have excellent knowledge of All-Aboard’s activities and courses to enable you to give customers accurate information, advice and guidance on available courses and activities 
• Support Centre Manager in allocating volunteers as required

Key Area: Health & Safety

• Carry out weekly fire alarm tests
• Support Centre Manager to ensure annual H&S checks are completed i.e. fire extinguisher checks, PAT testing, etc.
• Support Centre Manager to induct new staff and volunteers into to building (ensuring opening up / locking up procedure is clearly explained) as required

Other duties:

• Assist with event management
• Take occasional payments over the phone / in person / electronically
• Oversee the loan of equipment, ensuring all paperwork is completed as required
• Report and action customer feedback
• Attend weekly team meetings & Trustee meetings as required

Additional Responsibilities

• To adhere to all the policies and procedures of the organisation
• Comply with the Centre’s Health & Safety policy
• Comply with the Centre’s Equality & Diversity policy
• Maintain working knowledge of the policies and regulations governing the Centre
• Comply with the data security requirements and procedures at all times and process data in line with the General Data Protection Regulations 2018
• Be prepared to occasionally carry out work outside of your contracted / normal working pattern i.e. evenings or weekends
• Any other duties that can reasonably be expected in a post of this nature.