Making Space Volunteer

WE Care Home Improvements
Contract Type: 
Part Time
3-4 hrs per wk
South West
Details of Role: 

This is a rewarding opportunity to become involved in our innovative Making Space service – helping people with hoarding tendencies make space in their homes. We are looking for committed, enthusiastic and passionate volunteers who, after training, will help empower clients to manage their clutter. We adopt a therapeutic and patient approach with everyone we work with helping to make their homes safe and comfortable.

Compulsive hoarding is a hidden issue and can severely impact on people’s quality of life preventing them from living safely and comfortably in their homes. Hoarding is also associated with shame and people can be reluctant to work with support services. We offer comprehensive training to our volunteers to help them build the trust of the clients they work with and develop a more complex understanding of an individual’s life experiences (often traumas) that lead to accumulating possessions.

Making Space was developed in partnership with the Psychology Department of Bath University and is funded by Bristol City Council and Bath & North Somerset Council.

Since Covid our service has experienced unprecedented demand and we are urgently recruiting for more volunteers in Bristol and the Bath & North Somerset area to join us to help our clients make more space in their homes.

What will you be doing and how often?

  • Empower clients to understand why they gather possessions and why they find it challenging to let go of them
  • Build a therapeutic relationship with the client and together form a plan for clearing areas of the house and organising their possessions
  • Coordinate the clearance of the client’s items; ensuring they have consented to which items are being cleared and agreed to how they are being distributed (i.e. charity shop, recycled etc.)
  • The role involves lone working on a 1-2-1 basis as you will be visiting clients in their homes, we will apply for a DBS check for you, and you will be in regular contact with our Volunteer Coordinator and Caseworkers
  • The length of a visit is flexible, usually 2hrs every 7-14 days with a client
  • We will review how things are going with your client every 6 visits
  • Volunteers will work in liaison with Caseworkers and our Volunteer Coordinator, with mutual support from other Making Space volunteers

Personal qualities

  • A passion for supporting vulnerable people with complex needs
  • Have a warm, empathetic and non-judgemental manner
  • The ability to accurately record your visits, have access to email and demonstrate basic computer skills
  • Good listener and patient and reliable
  • Have confidence to support people with complex needs on a 1-2-1 basis in what can be a challenging environment
  • Have access to a car, bike or able to travel on public transport (all travel expenses will be covered).

Other information

If you have any questions about becoming a Making Space volunteer contact Ann Vink, Making Space Volunteer Coordinator – or on 0300 3230700

To get an insight into the lives of people with hoarding difficulties, click the link to watch this video

WE Care aim to improve the quality, safety and suitability of more of the homes of older people, people on low incomes & disabled people. WE Care is a not-for-profit Home Improvements Agency with charitable status - 

Closing Date: 
Wednesday, 8 December, 2021 - 11:30
How to Apply: 

Please complete our Making Space volunteer application form and email it to 

Contact Person: 
Ann Vink, Making Space volunteer coordinator
Contact Email:
Contact Phone: 
0300 3230700
Postal Address: 
WE Care Home Improvements 5 Hide Market Waterloo Road St Philips Bristol BS2 0PL