Advice and Support Coordinator

University of Bristol Students' Union
£22,360 to £25,695 (FTE - pro-rata for part time)
Contract Type: 
Full Time
1 x 35 hours per week (full time) and 1 x 21 hours per week (0.6 FTE) - to be worked flexibly
Contract Details: 
Full-time role is permanent and part-time role is fixed-term until end of July 2021. Subject to funding the part-time role could be made permanent.
Details of Role: 

Advice and Support Coordinator

Providing high quality advice and support to students through their academic journey and working with individuals to give expert guidance, information and empathy. Are you our next Advice and Support Co-Ordinator?

At Bristol SU we believe in supporting students to reach their potential and our Just Ask team is recognised by the University as a vital service to support students needing support around academic processes.

We’re looking for someone who is approachable, empathetic and has great attention to detail to join our team, supporting individual students at times when things aren’t quite going the way they had planned. You will work in the Just Ask team to ensure that Bristol SU is providing high quality information, advice and support services to its student members. You will answer enquiries from students on a range of academic and University issues, helping them to navigate processes, services and regulations to get the best possible outcomes. You will manage your own caseload, working with individual students who need independent and impartial advice.

You don’t have to have worked in higher education or in a students’ union before. But we are looking for someone with the passion to work in our fast-paced team to ensure that we can continue to provide quality advice. You’ll be experienced in advice or advocacy work with excellent interpersonal and time management skills. You’ll want to provide the best possible service for students using the knowledge gained from casework to improve processes and procedures within the University. You’ll have the ability to interpret and explain complex information in a clear and simple way and experience of producing written reports and presentations to a high standard.

Our team isn’t as representative of our student body as we’d like it to be so we’re particularly keen to hear from you if you’re Black, disabled, Transgender, working class or have any other marginalised experience. It’s important to us that we diversify our team and that students see themselves represented here.

If you want to know more about our team or our approach to inclusion, or you’re wondering whether you’d be right for this role, please get in touch via email to:

What’s the job?

Role: Advice and Support Coordinator x2

Hours: 35 hours per week (full time) and 21 hours per week (0.6 FTE) - to be worked flexibly

Salary: £22,360 to £25,695 (FTE - pro-rata for part time)

Contract:  Permanent (full time) and fixed term until end of July (21 hours per week). Subject to funding the part time role could be made permanent.

Closing date: 27/10/2021 9am

Who are we?

Part business, part charity, part membership body – Bristol SU is a seriously fun place to work.  Our professional staff do something extraordinary every day: we support student leaders to give people a voice in their education, help people get the most out of their student experience and help people make the change they want in the world. We have over 25,000 members, 350 clubs and societies, a huge range of professional services, and a bold strategy to inspire pride in the Union.


Who are you?

  • You’ll have experience in advice or advocacy.
  • You’ll be confident at home with working under pressure.
  • You know how to work with people in distress and deal with challenging situations.
  • You’re a natural team player.

Why apply?

Because you’re excited by the challenge!

We offer the flexibility for work-life balance, a competitive salary for the non-profit sector, a generous pension scheme and excellent holiday allowance. We’re open to considering requests for part-time working. We provide professional training so that whatever your chosen field of work, with the right mix of challenge and support, you’ll gain fantastic experience, and room to develop and advance your career.

Bristol SU has been recognised through numerous accreditations and awards including Investors in People, Investors in Diversity, the Workplace Wellbeing Charter and more. No wonder 94% of our employees would recommend us as a good place work. 

We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability status. We want to support diverse and inclusive work environments and are actively looking for people who share our values.

Be yourself, be proud of the work you do and build a career in a place that knows different is good.



Closing Date: 
Wednesday, 27 October, 2021 - 09:00
Contact Person: 
The People Team
Contact Email: