Volunteer Advisers

Citizens Advice South Gloucestershire
Contract Type: 
Details of Role: 

Main duties and responsibilities may include:

  • Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities
  • Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision
  • Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals
  • Completing clear and accurate case records
  • Recognising the root causes of problems and participating in taking appropriate action
  • Keeping up to date on important issues by attending the appropriate training and by essential reading
  • Attending team meetings.

    Personal skills and qualities that an Adviser needs:

  • A commitment to the aims and principles of the service
  • Excellent communication skills
  • Being open and approachable
  • Ability to communicate clearly both orally and in writing
  • Ability to sift through information and extract what is relevant
  • Basic mathematical skills, including percentages
  • Respect for views, values and cultures that are different to their own
  • An understanding of why confidentiality is important
  • Being open to using computers on a regular basis
  • A positive attitude to self-development and assessment
  • Ability to work as part of a team
  • Ability to recognise their own limits and boundaries in the role.

During the period of training you will need to be available on Wednesdays and either a half day on a Tuesday or Friday.


Closing Date: 
Sunday, 14 November, 2021 - 12:00
How to Apply: 

For an Application pack please email bureau@sgloscab.cabnet.org.uk 

Contact Person: 
Emmanuelle Claverie
Contact Email: 
Contact Phone: 
01454 334961
Postal Address: 
Kennedy Way Yate Bristol BS37 4DQ