Customer Service Officer

Brighter Places
£22,000 – £24,000
Contract Type: 
Full Time
Contract Details: 
Fixed-term for 12 months
Details of Role: 

We have a new opportunity for an enthusiastic individual to play a key role in our dynamic Customer Service team, who are the first point of contact for all ours customers providing a ‘one-stop shop’ approach to answering all enquiries that come in via telephone, reception, email, text, social media and our website.

You will join us on a full-time basis on a fixed-term contract for 12 months and in return, you will receive a salary of £22,000 – £24,000 per annum.

Brighter Places developed from a merger between Solon and United Communities Housing Associations in 2021. We manage 3,300 homes for Bristol and surrounding areas and aim to build brighter futures by delivering 1,000 new homes by 2027.

Key responsibilities:

  • Provide our customers with a one-stop service that is able to advise and give informed guidance on a variety of services, in particular repairs and including housing management, tenancy management, estate management, rent enquiries and other housing related matter.
  • Identify, accurately diagnose, and initiate customer repair requests, issuing the appropriate repair instruction, costing, and priority in line with the company’s repair obligations and policy, also monitoring that the Out of Hours service operates effectively.
  • Deliver a professional, positive and customer focused experience whilst providing great customer service in line with our organisational values.

Your strengths:

  • Educated to GCSE standard or equivalent.
  • Knowledge and experience of working in a customer focused environment.
  • Great customer service and administrative skills.
  • Ability to remain calm and find appropriate resolutions when handling conflict.


Closing Date: 
Monday, 17 January, 2022 - 23:45
How to Apply: 

For more information about the role and how to apply, please visit the following link:

For an informal chat about this position, please contact us on

We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community.


Contact Person: 
Bianca Saad
Contact Email:
Contact Phone: