Buddy Up Phone/In person Befriender

Age UK Bristol
Contract Type: 
2 hours per week
Details of Role: 

‘Buddy Up To Get Back Out’ Telephone/In-person Befriending Volunteer Role Description


At Age UK Bristol we help make sure that everyone in Bristol can love later life. We do this by supporting and empowering older people, helping other organisations to work together, and championing the interests of older people in the city.

Our organisational objectives are to:

  • Provide top-quality services and support to all older people in Bristol.
  • Lead and enable collaboration between other organisations working with older people in Bristol
  • Influence public spending and policies in a way that benefits older people in the city
  • Promote positive attitudes to ageing in Bristol


We do this by:

  • Providing quality information
  • Delivering quality services
  • Involving older people
  • Giving older people a voice
  • Working in partnership
  • Maintaining an effective organisation


Volunteers are important and valued members of the team at Age UK Bristol. We will do our best to make your volunteer experience enjoyable and rewarding.


Buddy Up Befriending aims to:

  • Help people who are feeling isolated and have lost confidence
  • Help people to regain and keep their independence
  • Help people to link into their local community, find out what’s going on and how to get involved
  • Keep an eye on ‘risks’ as the needs of people change


This role can be carried out either as a Telephone Befriender or as an In-person Befriender (or a combination of both).


You will

  • Either make a minimum of two weekly telephone calls to older people and have a chat or make a minimum of two home visits to people (this may also involve going to public places with your befriendee, such as cafes and other local activities).
  • Let Age UK Bristol know if you have any concerns or worries about someone you are befriending
  • Signpost people you are befriending to local activities and opportunities (we will give you information about what’s going on in Bristol)
  • Make a note of your call/visit each week
  • Come along to training sessions and volunteer meetings where possible – these are currently mainly held on zoom or on the phone.


We are looking for people who can be:

  • Non-judgemental
  • Have good communication skills
  • Patient and tactful
  • Reliable
  • Understand confidentiality
  • Understand needs and aspirations of older people
  • Able to manage two weekly calls/In-person visits



We offer an introduction training and follow up support sessions


Suggested Hours

Most phone calls last up to 30 minutes. In-person visits may last for around an hour.  We welcome volunteers who can commit to two or more calls/visits each week.

A monthly one-to-one supervision session is held with the project’s manager.


We also encourage volunteers to take part in a group support session every 2 months.


** Please note that to ensure support from paid staff is always available, all volunteer roles are carried out Monday to Friday between 9am and 5pm.**



Telephone befriending, as well as the training and supervision sessions, can be carried out from your own home.


In-person visits are carried out in your befriendee’s home or in a public setting such as a café or local activity.



We have a number of options regarding covering the cost of the telephone calls which we can discuss. You will not be out of pocket as a result of your volunteering.


Next steps

For further questions, please contact Age UK Bristol’s volunteer co-ordinator, Jay Wilkinson. To apply for the role, please fill in and return a Volunteer Application Form via email to Jay.


Closing Date: 
Friday, 5 August, 2022 - 12:00
How to Apply: 

Please download a volunteer application form from our volunteering webpage or this Voscur ad. Fill in and return via email to jaywilkinson@ageukbristol.org.uk Alternatively you can print out and send to Age UK Bristol, Canningford House, 38 Victoria Street, Bristol BS1 6BY.

Contact Person: 
Contact Email: