Reception and Services Support Volunteer

Sight Support West of England
Contract Type: 
Ideally a morning or a day a week but we can be flexible around your availability
Details of Role: 

We are looking for an organised and friendly team player to provide reception and admin support to the Services Team in our Bristol office. As the first point of contact for clients accessing our service, the role will involve greeting visitors, answering the phone, data entry, ensuring resources are kept up to date, general research tasks, and sending out mail to members.

Additional location information:

The Vassall Centre, Gill Avenue, Bristol BS16 2QQ

What you will be doing?

You can expect to fulfil some (or all) of the following tasks:

  • Welcoming clients and visitors to our Resource Centre
  • Ensuring resource information is kept up to date and equipment is checked and cleaned
  • Answering and making telephone calls, including registering new clients and making scheduled catch-up calls
  • Inputting data into our client management database
  • Assisting the team with a variety of admin and research tasks  
  • Demonstrating daily living equipment to visitors to the centre (training will be given)
  • Other ad hoc duties as required


What skills and experience are needed?

  • Friendly patient and approachable
  • Comfortable in a public-facing role
  • A good knowledge of Microsoft Outlook, Word, and Excel
  • Comfortable talking and listening over the telephone
  • Good attention to detail
  • Good team player

What will you gain from the role?

What support will be given?

  • Induction
  • Understanding Sight Loss
  • Expenses
  • Supervision and support from the Volunteer Coordinator
  • Additional training as appropriate

When will you be needed?

This can be flexible to fit around you.

How often will you be needed?

A minimum contribution of 3 hours per week


Two references and DBS check required prior to starting in role

Closing Date: 
Friday, 12 August, 2022 - 12:15
How to Apply: 

For further information and to apply, please email or call Becs on 07849 833 047. Alternatively, you can complete the application form below. A role description is also attached.

Contact Person: 
Becs Thurgur