DHI are recruiting for a Drug and Alcohol Assessment Worker within the Single Point of Contact (SPOC) Team, working to support clients within Bristol who are experiencing problematic use of drugs and alcohol. We are looking for people who can bring creativity and enthusiasm to supporting clients to make positive changes in their lives.
The Drug and Alcohol Assessment Worker is our first point of contact for all services for people referred or self-referring for drug and alcohol services
You will be responsible for processing referrals and undertaking holistic triage assessments over the phone providing urgent advice and signposting to address any urgent needs.
You will be responding to enquiries from professionals, partner agencies, families, carers and service users. The post requires inputting accurate core data to DHI’s client record data system
About You
We are looking for people who can provide a warm welcoming and motivating initial contact point for all service users and carers, especially those who are new to the service.
You are task orientated and enjoy getting a job done well while being kind and calm to complete our comprehensive risk assessments over the telephone & invite clients to our hubs to complete their support plans.
At DHI we highly value transferable skills and life experience. If you have good organisational skills, can manage relationships, solve problems, and are resilient, adaptable and flexible then we would love to hear from you. Experience in working with people with substance use &/or mental health is desirable.
Our Values
We are an award winning charity that challenges social exclusion by supporting people to achieve their potential and our values underpin this.
If you share DHI’s values of flexibility, stimulation, self- direction and zest for life, then we encourage you to apply.
We look forward to exploring these with you during the interview process should you be successful at the shortlisting stage.
What We Offer
As an employee of DHI, you will have also access to our Employee Assistance Programme, our Cycle Scheme, 31 days annual leave (service related), company pension scheme and Charity Worker Discounts.
Next Steps
If you’d like to know more about the role, please contact Polly Bladon, Drug and Alcohol Assessment Team Leader pollybladon@dhi-online.org.uk to arrange an informal discussion. To apply please follow the steps below.
To apply for this role please provide a CV and covering letter and send to recruitment@dhi-online.org.uk by midday Monday 23rd December.
Your covering letter should include the following three areas, each with a maximum of 500 words, using the following three bullets as your headers:
Highlight how your experience matches the Essential Criteria
State how you broadly meet the Attributes within the Person Specification
Tell us how you meet our Values
We strongly encourage you to complete our Equality & Diversity monitoring form to help us achieve a diverse workforce. The form does not form part of the selection process. Please also tell us where you found the role.