Our Complex Needs Safe House Night Worker will provide safe housing and support to women who have experienced domestic abuse and have complex needs. You will support to empower women with complex needs to move on to independent or lower level supported accommodation.

Key duties and responsibilities of our Female Complex Needs Safe House Night Worker:
 To advise woman on personal safety and safety procedures regarding the safe house.
 Provide recovery orientated and practical support to individual women in the complex needs house.
 To promote service user involvement through activities.
 Safeguard the welfare of children, young people and vulnerable adults; working within Missing Link’s safeguarding policies, South West Child Protection Procedures and local procedures for safeguarding vulnerable adults.
 Respond to emergency and crisis situations by providing support, advice, signposting or direct interventions as necessary.
 To monitor all safeguarding concerns and make appropriate referrals to First response/care direct as necessary.
 Be responsible for the safe house, ensuring a supportive, homely and safe environment is maintained and a nightly staff presence.
 To complete health and safety checks of the complex needs house, make a record for the day staff and address any issues where appropriate.
 To review CCTV any record anything of concern.
 To support the day staff with inspections of void rooms and prepare for re-let.
 Maintain up to date, accurate, legible and accessible records of all work and contact with service users, other agencies/professionals and others (e.g. carers, families), ensuring that they meet the requirements of data protection and confidentiality.
 Ensure all outcome and monitoring data is accurately recorded using the Next Link database and other monitoring systems, prepare any additional information or reports used for the monitoring and evaluation of the services as required.

What we are looking for in our ideal Female Complex Needs Safe House Night Worker:

 Numeracy and literacy to GCSE level/NVQ 2 or equivalent
 Ability to maintain accurate and up‐to‐date records of contact with service users, other support /housing related information and to communicate with colleagues and stakeholders using common Microsoft Office packages, e.g. Word, Excel, Outlook and other IT software
 Knowledge and understanding of the issues, barriers and support needs of women experiencing domestic abuse, homelessness, mental health and complex needs face in accessing and sustaining accommodation
 Knowledge of domestic abuse civil legal remedies
 Knowledge of Domestic Abuse risk assessment tools including DASH and the MARAC process
 Proven experience of working with women who have survived domestic abuse
 Proven experience working with people with mental health needs, or people with complex needs
 Proven experience working in homelessness / supported housing sector providing support in shared or self-contained accommodation
 Experience of working with women with multiple needs (e.g. mental health, homelessness, alcohol/drug
dependency, self‐harm behaviours)

If you are motivated, resourceful and passionate about empowering female victims of domestic abuse, please
apply now to join us as our Complex Needs Safe House Night Worker to contribute to the valuable work Next Link and its wider services, delivering hope and support to survivors of domestic violence and abuse.