Service Administrator

Bristol After Stroke
£21,164 FTE
Contract Type: 
Part Time
18 hours per week
Details of Role: 

An exciting opportunity to be part of a supportive local charity, helping to deliver pioneering stroke care in Bristol and South Glos. We are looking for a considerate, postive and dynamic individual to work as a part-time administator in our Hartcliffe office. You would be helping with the smooth running of the key worker service as well as the wider organisation. We are a suppotive and caring organisation who value our employees and the clients that we work with.

Application Deadline: Friday 7th April at noon

Proposed Interview Date: Thursday 13th April

Start Date: As soon as possible


Bristol After Stroke

BAS is a local charity that was founded in 1983. We offer a range of support to people who have had a stroke. We have recently developed a new Stroke Key Worker service as part of the Stroke Pathway reorganisation across BNSSG. This role will play an integral part in the successful delivery of this and its other services. You will be joining a long-established local charity with a close and committed team.   

Main duties 

•    To maintain accurate and up to date records, using BAS database and external data bases.  
•    Deal with enquiries into the service in an efficient and friendly manner. 
•    Maintain an efficient and effective referral service, entering in referral data onto the data base and liaising with referral agencies. 
•    To support and contribute to the administration of the new stroke key worker service.
•    To provide admin support to the services that BAS provide such as, groups, counselling, courses and individual support. 
•    Maintaining records of those who attend groups or café’s
•    Maintaining good, positive relationships with BAS team 
•    Maintaining financial records as required and supporting with bank transactions 
•    Support with the collection and evaluation of monitoring and evaluation data.
•    To provide support to the Service Support Officer as requested ensuring that all office tasks are covered. 
•    To undertake all duties in a way that values others, does not discriminate and promotes equality.
•    To attend monthly team meetings.

Person Specification


-  experience of providing efficient administrative support 
- excellent customer service to both internal and external clients 
- ability to handle a range of activities and prioritise these effectively.
- ability to use a range of IT software (Microsoft Outlook, Excel, Word, Internet Explorer) and the willingness to train in additional IT skills as and when required.
- accuracy and attention to detail, and the ability to work to tight timeframes.
- a good level of numeracy.
- experience of keeping accurate, basic financial records.
- good written skills; good grammar and spelling.
- tact, patience and diplomacy. 
- ability to maintain a sensitive and professional approach towards colleagues and service users.

•    Experience of care organisations
•    Experience of the charity sector
•    Experience of working with volunteers

Closing Date: 
Friday, 7 April, 2023 - 12:00
How to Apply: 

Download application pack below or see our website  for more information

Contact Person: 
Gemma Holden
Contact Email:
Contact Phone: 
0117 9647657 or 07483 045720
Postal Address: 
Bristol After Stroke The Gatehouse Centre Hareclive Rd Bristol BS13 9JN