We live in an increasingly online world, with many vital services moving to become 'digital first'. Since the outset of the COVID-19 pandemic, the role of the internet has become even more critical, and for most people, this has changed how they work, access services, maintain social contacts, and generally live their lives. While many older people have embraced digital technology, there are others who are less confident who are at risk of being left behind. Age UK South Gloucestershire's new Digital Inclusion project looks to expand on our existing Technology Support provision and aims to deliver a programme to tackle digital exclusion by providing ongoing support for older people to increase and improve their digital skills and through the provision of loan technology to those older people without access. Being digitally included can help older people carry out the activities that matter most to them. It can help them stay connected with family and friends, find activities and support, access essential services, and remain socially connected. This role would involve delivering personalised digital support to older people either 1:1 or in group workshops. 

We are looking for someone who: • Is patient, understanding and sensitive. • Has good digital skills and is confident using different devices, including smartphones and tablets, laptops, and smart speakers (or a selection of). • Is friendly and has a good sense of humour. • Is confident in delivering 1:1 and/or group activities with older people. • Is flexible. • Has good communication skills and the ability to organise session delivery to ensure that a service user's goals are met in a timely manner. • Has the ability to relay information and instructions in a clear, accessible, relevant and personable way. • Has a non-judgemental attitude and is committed to equality, diversity and inclusion. • Is empathetic and has a willingness to understand the issues and barriers affecting older people and those around them, specifically with regard to digital skills. • Is prepared to undertake a DBS check. • Can commit to volunteering on a weekly basis.