Complaints Procedure Advocate

NJC 15 – 22 (£25,878 - £29,439 pro rata) 
Closing Date: 
Monday, 19 June, 2023 - 17:00
Contract Type: 
Part Time
18.5 hours Per Week (Occasional evening and weekend work may be required)  
Contract Details: 
FTC 1 Year
Details of Role: 

Based at: The Vassall Centre, Gill Avenue, Bristol BS16 2QQ and home working

Interviews: via video call, date TBC


Aim of the role:

Provide a Complaints Procedure Advocacy (CPA) service to residents of Bristol Delivering direct advocacy casework to clients around:
• Social Care complaints
• NHS Complaints


TCF is a strongly committed to equal opportunities and welcome applications from all members of the community. This post is subject to right to work checks.


Benefits of working for TCF:

30 days annual leave per annum plus bank holidays (pro rata)

Workplace Pension Scheme with 6% Employer pension contribution

Employee Assistance Programme with access to shopping discounts, online counselling and onDemand GP


About TCF:

TCF works to promote health and wellbeing for all and to challenge inequalities in health and social care policy and services.

Our aim is to be an effective, innovative and responsive organisation, which brings evidence based intelligence and best practice together to empower our members, communities and individuals, to tackle inequality and influence improvement in the planning and delivery of health and social care services


How to Apply: 

Please return your CV and a personal statement explaining why you are think you are suitable for the role based on the person specification to

Please visit our website for the full job description and person specification.


Please note: we might interview throughout the application period.

Access to a computer will be required to attend the interview online.

Contact Person: 
Kelly Rae
Contact Email:
Contact Phone: 
0117 965 4444
Postal Address: 
The Vassall Centre Gill Avenue Fishponds Bristol BS16 2QQ