Our Female Duty Triage Worker is responsible for providing a high-quality telephone crisis response service providing advice, information, advocacy and support to women and children experiencing domestic abuse; families; professionals and other users of the Next Link helpline.

The role involves empowering survivors to increase their options, make positive choices/decisions, increase their confidence, safety and recovery.

Key duties and responsibilities of our Female Duty Triage Worker:

• Answer Duty Helpline calls, responding to women and families experiencing domestic violence by providing support, advice, practical and emotional help.
• Provide a triage service ensuring initial needs and risks are assessed and understood, carry out short term risk management, safety planning; identify and refer to services appropriate to their needs
• Provide high-quality telephone or face to face crisis intervention, information, advocacy and support, in respect to criminal and civil remedies, housing, health, welfare rights and other appropriate interventions
• Advise women of their rights and options for seeking help and support from other agencies to ensure barriers to accessing support and protection are minimised
• Maintain up to date, accurate, legible and accessible records of all work and contact with service users, other agencies/professionals and others, ensuring that they meet the requirements of data protection, confidentiality and the Advice Quality Standards.

This is not an exhaustive list of your duties and outlines the general ways in which it is expected you will meet the overall requirements of this post.

What we are looking for in our ideal Female Duty Triage Worker:

• Numeracy and literacy to GCSE level/NVQ 2 or equivalent
• Experience of providing telephone or 1-1 support to vulnerable people
• Evidence of the ability to assess the needs of callers experiencing domestic violence.
• Evidence of a methodical and well organised approach to work
• Evidence of the ability to build effective relationships, both internally and externally with a wide range of statutory and voluntary agencies
• -The ability to provide respectful, non-judgemental, and confidential support to women and their children.
• Ability to work as part of a team demonstrating a flexible approach including a commitment to being part of a rota and on-call system
• Ability to maintain accurate and up-to-date records and to communicate using common Microsoft Office packages
• The ability to deal with and diffuse crisis and emergency situations in a professional and effective manner.
• Understanding of the diverse needs of women/ families experiencing domestic violence

If you are passionate about ensuring vulnerable women have a safe, comfortable place to live, please apply now to join us as our Female Duty Triage Worker and contribute to the valuable work Next Link and its wider services, delivering hope and support to survivors of domestic violence and abuse.