Day Facility Service Manager

Paul's Place
https://www.paulsplace.org.uk/about-us/work-with-us/
Salary: 
35594
Closing Date: 
Friday, 13 October, 2023 - 17:00
Contract Type: 
Permanent
Hours: 
Full Time
Hours: 
37
Location: 
Bristol
Contract Details: 
Permanent
Details of Role: 

ROLE PURPOSE

 

To manage and oversee the day-to-day delivery of the Day facility and service provision. Providing a practice leadership model to the team ensuring that the needs of our members are always at the centre of all we do.

MAIN DUTIES

Leadership and Management

 
  • To work closely with the CEO and senior management team to ensure a consistent approach to leading and managing staff and volunteers at Paul’s Place.
  • To be responsible for line management of the Day Services Team Leaders.
  • To oversee health and safety for employees and for service delivery, including writing risk assessments.
  • To ensure the development of person-centred support (including person centred planning, communication techniques and strategies, positive behaviour support and active support)
  • To always work within a practice leadership model to develop and maintain good staff support to ensure the emphasis is on the quality of life for the individual member.
  • To be part of the senior management team providing cover and service continuity, including being able to step into the operational role on occasion.
  • To deputise in the absence of the CEO and contribute to the wider management of Paul’s Place, taking a key leadership role internally and externally.

Organisational Responsibilities

 
  • To work in accordance with Paul’s Place values, mission and strategic plan.
  • To ensure the smooth running of the Paul’s Place daily service and work with the senior support staff to ensure that ratios are met, and the support needs of our members are met.
  • To contribute to the governance of Paul’s Place including working with the CEO on annual review of policies and procedures.

                               

  • To ensure that Paul’s Place adheres to a ‘safety-first’ culture and that all safeguarding policies and procedures are always met and that all team members are up to date with any changes.

Service Delivery, Quality Assurance, Monitoring and Evaluation

 
  • To oversee data collection and performance monitoring systems, ensuring services are meeting targets, preparing reports to funders, CEO and the Board of Trustees.
  • To oversee risk management of all service delivery and ensure that all operational staff are up to date with any changes in health and safety and are always working safely.
  • To adhere to the Professional Boundaries Policy and ‘live out’ the values (inclusive, encouraging, empowering, caring and friendly)

 

Relationship Management

 
  • To develop professional relationships with staff, volunteers, service users, Trustees, carers and management colleagues.
  • To be responsible for developing effective, professional relationships with commissioners, funders, partners and other voluntary sector partners.
  • To represent Paul’s Place at key local and national external meetings and events when the CEO is unable to.

 

Service Development

 
  • To oversee the improvement and ongoing development of Paul’s Place services.
  • To identify development and new service opportunities, with the involvement of Members, in line with Paul’s Place strategic and business plans.
  • To work closely with the CEO and Fundraising Manager on funding applications when required.

Resource Management

 
  • To monitor the financial performance of services, in conjunction with CEO and Finance Manager  
  • To be responsible for the facilities budget, ensuring prudent spending in line with the needs of the charity.

Strategic development

 

 
  • To work with the CEO, Board of Trustees, stakeholders, funders, partners and service users to develop Paul’s Place strategic vision and development plans.
  • To identify opportunities for innovation and service development and contribute to business planning.

General duties
  • Attend line management supervision, team meetings and annual appraisal.
  • Keep up to date with issues and developments within the disability community.
  • Attend mandatory safeguarding training and refresher sessions, as well as other relevant staff development/ learning sessions, and undertake research to fulfil the requirement of the post.
  • Commitment to adhere to & implement the policies and procedures of Paul’s Place.
  • Work pro-actively to involve Paul’s Place members in all aspects of the charity.
  • To work closely as part of a team with Paul’s Place staff, trustees & volunteers with a solution focused, person-centred approach.
  • To work on your own initiative, often under pressure, with and at times, without supervision.
  • All staff may be asked to undertake other duties and responsibilities as determined the CEO or Board of Trustees.

 

 

 

Person Specification

 

 

EXPERIENCE

 

Essential (E) / Desirable (D)

How assessed

1

Experience of working in a practice leadership model and managing a team.

E

A/I

2

Experience of health and safety compliance

E

I

3

Experience of risk management and assessment

E

I

4

Experience of safeguarding issues relating to adults deemed at risk

E

I

5

Demonstrable experience of working in a multi-disciplinary, person-centred way.

E

I

6

Experience of developing and delivering services with disabled adults.

E

I

7

Experience and competent in using IT systems including Microsoft office 365

E

A/I

KNOWLEDGE

 

 

1

Knowledge of quality assurance, compliance and self-assessment 

E

A/I

2

Knowledge of CQC and other regulatory bodies

E

I

3

Knowledge and understanding of disability and the challenges that disabled people face in line with knowledge of equality and diversity.

D

I

4

A thorough understanding of social care work and the principles of solution focused work

E

I

5

Knowledge of and understanding the principles and practice of budget management

E

A/I

SKILLS

 

 

1

Patience and ability to remain calm in a crisis

E

I

2

Ability to understand and write complex reports for a variety of audiences.

 

 

3

Ability to absorb legal and procedural information

E

I

4

Excellent communication skills including strong observational and listening skills.

E

I/A

5

Ability to negotiate, mediate and interpret on behalf of others

E

I

QUALIFICATIONS

 

 

1

Relevant professional qualification with a minimum of 5 years post qualifying

E

A

 

How to Apply: 

To apply, please send your CV and covering letter outlining how you meet the person specification to Lynda Williams, CEO,  lwilliams@paulsplace.org.uk

Contact Person: 
Lynda Williams
Contact Email: 
lwilliams@paulsplace.org.uk
Contact Phone: 
01454 777 236
Postal Address: 
Paul’s Place, Serridge Lane, Coalpit Heath, Bristol, BS36 2TT
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