Location:  Various, within North Bristol 

Days/times: Wednesday, Thursday and Friday (time ranging 09:30 – 16:30, two hourly sessions) September to November 2024

This an exciting opportunity to volunteer as an online mentor for over 55s in our North Bristol outreach project.  We have received a grant from St Monica’s Trust and are now able set up drop ins at new locations for twelve weeks at a time. 

Main aim: To support the online drop-in, helping people use computers, tablets and smartphones to access the internet and learn basic IT skills. 

Who are we looking for?  Anyone over the age of 18, students or peers, who can spare two hours on a Thursday and/or Friday to join us in supporting the over 55s introduction to online activities. 

What’s in it for you:  

• It's a great way to make a real difference in someone's life 
• You'll be giving something to your community 
• As a volunteer you would the opportunity to be part of something meaningful and to develop and learn new skills. 

“Just coming today, I have learnt so much.  I want to come again.  I have been at home trying to figure things out.” 

“Developing my confidence in a secure, friendly way to make me get online.” 

We will provide: 

1. Access to training:  Mental Health, Safeguarding and the role of NBAC  
2. Regular line management – regular review of your role and the opportunity to give feedback on your role and the running of the project. 
3. Reimbursement of out-of-pocket expenses (up to a reasonable amount) 

Experience and skills 

• Confidence in the use of IT and the internet, including email, comparison sites, online form filling and social media.  
• Good communication skills and a helpful and open manner 
• A willingness to work with people of different ages with varying abilities 
• Reliability and commitment 
• An interest in researching relevant websites and apps which may be useful to clients 

Tasks and responsibilities 

• To welcome people to the drop-in and create a friendly, supportive environment 
• To help people feel confident about using computers, tablets and smartphones and going online by providing the appropriate support to meet their learning needs. 
• Ability to identify and signpost clients to new and secure online learning tools. 
• To work as an effective member of NBAC’s team, giving and receiving support and working co-operatively 
• To keep accurate records of the work undertaken 
• To adhere to NBAC’s volunteering policy 
• To attend an induction and any ongoing training