Maternity cover - 12 month contract, but can be ended sooner (with 1 month notice)

Job Purpose: To provide administrative support for North Bristol & South Gloucestershire Foodbank.

Reports to: Operations Manager

Salary: £24,121.50

Hours: 37.5 hours per week, 09:00 - 17:00 Mondays to Fridays.

Location: Based at Ebenezer Church Office, 286 Filton Avenue, Horfield, Bristol, BS7 0BA

Key Skills:

• Excellent organisational skills
• Good telephone manner and communication skills
• Ability to work under pressure and unsupervised
• Strong IT skills
• Ability to work as part of a team and support other team members
• Ability to understand and action management requirements

Personal Attributes:

• Empathy with the client group and volunteer staff
• Good listener
• Sympathetic to the Christian ethos of the foodbank

Roles & Responsibilities:

• Being the first point of contact for emails, telephone calls, face to face enquiries, answering the office doorbell and ensuring appropriate action
• Managing emails and general correspondence
• Processing of Foodbank Vouchers
• Processing new referral agency or user requests
• Processing donations and deliveries that arrive at the office
• Supporting the team with printing and scanning as required
• Assisting the Volunteer Coordinator with organising volunteer teams (inc. registration forms, communication, etc.)
• Assisting with organising supermarket collections: volunteers, thank you mail outs, liaise with supermarkets
• Assisting the Operations Manager with ongoing projects as needed
• Assisting the team with other jobs at peak times (Harvest, Christmas)
• Assisting foodbank manager with setting up new processes and procedures
• During busy times, assisting with moving/organising food and other jobs required with the rest of the foodbank team
• Other duties as assigned