We seek an enthusiastic, motivated, and highly organized administrator to provide admin support for our Inclusive Cycling team. You will help people from diverse backgrounds, including those excluded due to age, ethnicity, economic disadvantage, disability, or health issues, to access the benefits of cycling.

You will act as a friendly, reassuring first point of contact providing support for those seeking our services. As a part of a small team of colleagues, you will work to ensure the smooth running of our services and play a key role in assisting the promotion of our activities. You will be in charge of keeping accurate records on our database so that we can report to our funders.

While your role will primarily be office-based, you will have the opportunity to go out and engage with our projects, meet the people we work with, and witness first-hand the positive impacts of our work. Additionally, you will have the chance to help shape our direction as we develop and grow as a team.

Whilst you will have at least some previous administration or customer service experience, a positive attitude, willingness to learn, attention to detail and excellent customer service skills are most important.  

Key responsibilities

• Serve as the primary contact for public inquiries (phone, email, online) and assist with requests, bookings, and customer service.
• Coordinate with colleagues to manage activities, events, and bookings for venues, freelancers, and volunteers.
• Troubleshoot issues with service users, freelancers, and volunteers.
• Maintain accurate records using our database and IT systems; assist staff with information requests and system use.
• Ensure data security, hygiene, and GDPR compliance.
• Provide invoicing and financial details to the Finance team.
• Schedule maintenance for loan bikes and arrange their transportation.
• Order tools, equipment, and office supplies, and manage office logistics (e.g., meetings, storage of donated bikes).

Person specification
 
Essential 

• Strong customer service skills with a friendly telephone manner and confident communication (spoken and written).
• Proficient in Microsoft Office (Word, Excel, Outlook) and office management applications, with a willingness to learn new databases and software.
• Ability and willingness to learn confident use of databases and different software types.
• Detail-oriented, proactive, and highly organized, with the ability to stay calm under pressure.
• Reliable, punctual, and numerate.
• Friendly, compassionate, and approachable, committed to equality, diversity, and accessibility, as well as continuous professional development.

Desirable

• Some administration/office assistant/customer service experience. 
• Experience in creating and updating records and databases with personnel, financial or other data.
• Basic knowledge of GDPR and cybersecurity. 
• Knowledge of cycling issues and their relevance to environmental, health, transport and social inclusion agendas.

Why join us?

• 32 days paid leave in each holiday year (incl. public holidays)
• 5% matched contribution to pension
• Company Sick Pay
• Staff discount on refurbished bike (or Cycle to Work scheme for new bike)
• Free cycle training
• Free annual bike service
• Techscheme
• Team building meetings and socials
• Professional development opportunities

About Life Cycle

We work with people of all ages, abilities, and backgrounds at every stage of their cycling journey: From learning to ride, to building a career in the cycle industry. 
 
We know that with the right support, anyone can benefit from bikes. We help thousands of people each year by providing: 
 

1. Bikes that are safe, smooth and fun to ride. 
2. Cycle training for all ages and abilities. 
3. Cycling activities for people with additional needs. 
4. Industry-accredited training for the public - and people in prison. 

Our vision 
 
A world with clean air and healthier people, where cycling is the chosen mode of transport, for most people, for short daily journeys. 
 
Our mission 
 
To help more people experience the benefits of cycling – transforming lives and the environment.