Every year the Clifton Suspension Bridge Visitor Centre welcomes approximately 80,000 visitors from all over the UK and world. We have an exhibtion telling the story of the bridge, including a small number of artefacts, as well as provide a growing tours programme, and archival collection. Our Front of House Volunteers provide a warm welcome to all visitors, answering questions both about the bridge and Bristol.

The Clifton Suspension Bridge Visitor Centre is operated by the Clifton Suspension Bridge Trust (CSBT), a not-for-profit charity, which has been operational since 1 January 1953. The Trust does not receive any local or national government funding, so raises money through tolls to preserve the bridge in perpetuity to the highest possible standards.

Purpose of Role:

• To deliver a friendly welcome to all visitors, answering questions both about the bridge and Bristol.
• Provide efficient service in the gift shop.

Anticipated Time Contribution:

Flexible – Volunteers can request a regular shift or can take up shifts as and when.

We would ideally welcome a commitment of 6 months for this role, but are happy for you to volunteer as much or as little of your time as works for you.

Main Activities or Duties:

• Welcome visitors to the Visitor Centre.
• Provide visitors with an overview of the exhibitions when they arrive.
• Process sale of goods from the gift shop using the cash register and card machine.
• Ensure stock is replenished and advise a supervisor if stock is low.
• Ask visitors for feedback if required.
• Pass comments and feedback to Front of House and Marketing Manager.
• Provide visitors with information about products on sale.
• If requested, assist visitors with information about the city.
• Occasionally answer the telephone and deal with enquiries politely.
• Promote upcoming activities and events to visitors.
• Ensure the gift shop and foyer area are clean and tidy.

What we are looking for:

• Good communication skills
• Enthusiasm
• Polite and friendly manner with visitors
• Reliable
• Honest
• Punctual
• Well presented

* No previous knowledge of the Clifton Suspension Bridge or Brunel is required.
* All volunteer are required to complete a DBS check.

Training:

All new volunteers are invited to shadow an existing volunteer to gain an overview of the role and how the organisation works.

A general induction will be given by the Front of House and Marketing Manager. The induction will include an introduction to the gallery displays, museum policy and procedures, general responsibilities and terms and conditions as outlined in the induction checklist.

Full till training will be given.

Benefits:

• Meet new people – visitors, fellow volunteers, and staff.
• Learn new skills.
• Mileage allowance within agreed guidelines paid.
• Opportunity to work as part of the team and provide feedback to how the Visitor Centre can be improved.
• Team events and trips.