Helpline, Text and Email Support Volunteer

Self Injury Support
Contract Type: 
Details of Role: 

This is a new and exciting role that will encompass all of our support services within one volunteer role. You will learn the necessary skills to support women via helpline, text and email, with progression to webchat support. With more emotional support being offered remotely this is a great opportunity to learn these valuable skills.

As this will be a pilot training course for our newly merged service we are especially keen to recruit women who are flexible, adaptable and open to new learning experiences. You don’t have to have previous experience of counselling or support roles, just be committed, have the right attitude and be willing to learn.

We welcome female volunteers who bring a variety of life experiences and backgrounds to the work. You may have had your own experience of self-injury or mental health difficulties or be keen to learn more about this area of work.

We are looking for female volunteers with the following skills/experiences:

-Empathy for others and understanding that everyone's personal situation is unique

-Experience of listening to/supporting others in a personal or professionals capacity

-Ability to listen/respond supportively without giving advice

-Willingness to be honest about own feelings and engage in supportive supervision

-Awareness of own emotional support needs

-Reliability and good time-keeping

-Able to commit to Self Injury's Support's Policies on Confidentiality and Equal Opportunities.

Closing Date: 
Saturday, 31 March, 2018 - 12:00
How to Apply: 

For a more detailed role description and information on how to apply, please go to our website

Practical Details

-The support services are run from the Self Injury Support office in Central Bristol. There are good public transport links and parking nearby.

-We regret that the premises is not wheelchair accessible; if you use a wheelchair or have other mobility needs please contact us to discuss potentially more flexible roles.

-We ask that volunteers commit to a year on the service after completion of training.

Contact Person: 
Fiona Macaulay
Contact Email:
Contact Phone: 
0117 927 9600
Postal Address: 
PO BOX 3240 Bristol BS2 2EF