Adviser Volunteer

Citizens Advice Bristol
Contract Type: 
7 hours per week plus occassional Saturday mornings
Details of Role: 

We rely on the work of volunteers to deliver advice services to clients. Almost all clients approaching Citizens Advice Bristol will initially be interviewed by a volunteer and the majority of clients who do require further detailed advice will also receive that advice from a volunteer. After undergoing comprehensive training, you will be advising on a wide range of enquiry areas including welfare rights, debt and money, housing, employment, family issues, immigration and consumer rights. As an adviser, you will typically see clients for one hour advice appointments. During this appointment, you will gather information from the client, carry out research and then advise the client on the options available to them. In some instances, you may also need to help the client with filling in forms, writing letters or contacting third parties on their behalf. The role of a volunteer adviser is demanding and can sometimes be challenging, it is however extremely rewarding and enjoyable. You will receive training for 1 day a week for 5 months before starting as an adviser, 

We aim to recruit volunteers from all sections of the Bristol community and so you do not need any particular qualifications or experience to apply. Our application questions are deliberately open-ended to encourage as many applicants from a wide variety of backgrounds and diversity of skills. However, you will need to be fluent in English and to have basic numeracy skills. We particularly welcome applicants from underrepresented sections of the community including those from a black or ethnic minority background and the lesbian, gay, bisexual and transgender community. We are also interested in hearing from applicants who speak another language such as Polish, Somali, Arabic or any other community language. Above all, we are simply looking for people who have a genuine interest in helping others and who have the time available to make the commitment. 

Closing Date: 
Sunday, 5 May, 2019 - 12:00
How to Apply: 

Complete an application form and email to or post to Citizens Advice Bristol, 48 Fairfax Street, Bristol. BS1 3BL

Contact Person: 
Joanne Goldsworthy
Contact Email:
Postal Address: 
Citizens Advice Bristol 48 Fairfax Street Bristol BS1 3BL