ACH is a social enterprise working to resettle refugees through labour market and social integration. ACH is a leading provider of resettlement services for refugee and newly arrived communities in the UK.
Our vision is for all refugees coming to the UK to be successfully integrated into our society with adequate accommodation, resettlement jobs and education programs.
To support the settlement and resettlement needs of refugees to develop their independence and equip them with the skills they need to gain sustainable employment.
To promote the positive contribution that refugees can have on our local communities.
To be a nationally recognised leader in the refugee sector, driving change and transforming lives through the dedication and unique expertise of our staff.
To collaborate with partners who share our vision for integration.
Purpose of job
The Support and Integration Team is an integral part of ACH; the ideal candidate will be responsible for providing excellent standards of support, quality advice and guidance to support the settlement and integration needs of refugees in line with our vision and mission statement.
Health and Safety:
Policy and Procedure:
Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.
Understanding of working with people with complex/multiple needs
Minimum one year’s experience and knowledge of working with people with support needs
Educated to undergraduate level or equivalent experience.
Confident Microsoft skills - Outlook, Excel, Word and PowerPoint.
Strong verbal and written communication skills.
Ability to assist people to sustain tenancies and develop/maintain their independence
Commitment to empowering refugees, providing advocacy and culturally sensitive support
Ability to effectively assess, manage and continuously review needs and risks
Ability to maintain accurate records and manage a caseload of tenants
Commitment to team working
Understanding of Health & Safety issues in relation to the role.
A commitment to Equality and Diversity principles
A commitment to professional representation of ACH
Knowledge of a community language(s) and/or lived experience of being a refugee
Demonstrable experience of working with refugees/asylum seekers
Understanding of the welfare benefits system
Experience of supporting people using assessment and support planning tools
Experience of supporting people to understand their tenancy rights and responsibilities, including housing management issues
Local knowledge and networks, including specialist agencies providing services for refugees in Bristol
Experience of utilising policies and procedures to ensure best practice principles are followed
Knowledge of legislation relating to immigration
Ability to support people to manage budgets and debts
Important: To be considered for this role please send a CV and a covering letter giving details of how you meet the criteria for this role.
Please email your CV and covering letter to: firstname.lastname@example.org
For additional information please contact the Support and Integration Team Leader - Rachel Sharp - email@example.com / 0117 941 5352.