Through the Gate Volunteer Mentor South Wales

Contract Type: 
Details of Role: 

Job Summary

About this service

Our Through the Gate Mentors meet with service users, prior to their release from prison, on the day of their release, and approximately two weeks after release.

Purpose of this role

We work alongside the prison and probation service supporting vulnerable adults on their release from custody. We support them with their immediate resettlement needs, which include attending their initial probation appointments, and assisting with benefits, housing, health and safety.

Time commitment & location

Location: South Wales

Hours of work: Mentoring opportunities take place Monday-Friday only, between 8am and 5pm.

You will need to be willing to volunteer at least one full day a week, and will need access to a vehicle and computer.

Because of the training and induction requirements, and value of this role Pact hopes you will commit to volunteering with us for at least 6 months.

What you will be doing

You will provide 1:1 mentoring support and help with immediate resettlement needs

Escorting service users to appointments in the community, linking them with appropriate support service

Providing practical and emotional support during the mentoring period

Dealing with safeguarding issues including poor health, substance misuse, domestic violence and homelessness

Writing reports detailing support needs and risks. Creating contact reports explaining what support has been given and what outcomes achieved

Driving service users in your own vehicle. This will need to be roadworthy and insured for business use.

The type of person we are looking for


No experience necessary

Skills / Abilities


Time management

To be able to type up clear and concise case notes

Confidence to communicate with potentially difficult service users


Non-judgemental attitude towards prisoners and their families


Being friendly and approachable

Willingness to help others


Hard working

What we offer


2 days initial mentoring training which includes:

Introduction to the organisation

How to be an effective mentor


Security and Information Handling

Professional Boundaries

Ongoing training and shadowing opportunities will be given until you feel confident enough in the role to work independently.

Other specific training will be offered and you will have access to other training opportunities in the community.


Travel costs, via public transport or private car (mileage) will be reimbursed including travel to attend training. Subsistence, i.e. lunch may also be reimbursed, according to our expenses policy. Mileage will be claimed at 45ppm for the firsts 10,000 miles and then 25ppm for the rest of the financial year.


This role is subject to:

2 references

DBS check (Disclosure & Barring Service)

Security Vetting by Her Majesty’s Prison Service.

Please be aware that these necessary checks can take a number of weeks to process.

Support and Supervision

We will provide a full induction and regular supervision to support you in the role.

Benefits to you

Developing communication skills and confidence

You’ll be helping Pact Futures aim in reducing re-offending

Gain valuable hands on experience

CV building

Working as part of a team

Networking with a range of services.

Activity Classifications


Duration Commitment Classifications

6 months

Schedule Classifications

Monday mornings

Monday afternoons

Tuesday mornings

Tuesday afternoons

Wednesday mornings

Wednesday afternoons

Thursday mornings

Thursday afternoons

Friday mornings

Friday afternoons

Job Type: Volunteer

Closing Date: 
Friday, 31 May, 2019 - 12:45
Contact Person: 
Casey Clay / Maria Tosu
Contact Email: /