Operations & Logistics Supervisor

Bristol Community Ferry Boats
https://www.bristolferry.com
Salary: 
£25,000 Pro Rata
Contract Type: 
Permanent
Hours: 
Part Time
Hours: 
21 - 28
Location: 
Bristol
Contract Details: 
Permanant contract : 21 - 28 hours dependant on candidate
Details of Role: 

Operations & Logistics Supervisor

 

Bristol Ferry Boats is a community benefit society with over 850 members. Our iconic blue and yellow boats provide a daily ferry and leisure service for the people of Bristol, alongside a dedicated education, outreach and volunteering programme. We are a passionate and committed team at pivotal point in our organisational development, and are seeking an Operations and Logistics Supervisor to join us in delivering the exciting operational changes ahead.

Main Purpose and Scope:

To co-ordinate the logistics of the Bristol Community Ferry Boat operations, ensuring the smooth and effective running of services; diary & schedule management with a strong focus on staffing. Working with the General Manager to uphold and develop organisational policy and procedure.

Reports To: General Manager

Job Summary:

DUTIES AND KEY RESPONSIBILITIES:

1. General duties

  • Digital diary management; scheduling ferryboat services and trips.
  • Allocating staff resources according to seasonality and service requirements.
  • Incorporating maintenance schedule into service delivery in collaboration with the Maintenance Manager
  • Ensuring the appropriate levels of staffing and coordinating recruitment and training.
  • Deputizing for the General Manager when required.

GENERAL RESPONSIBILITIES:

  • Uphold BCFB ethos
  • Dealing with telephone & email enquiries and complaints.
  • Taking and managing client bookings & events
  • Work cooperatively with other staff in shared office as well as boat crew.
  • Attend staff meetings.
  • Any other duties as reasonably required .
  • Helping prepare for events.
  • Uphold BCFB policies and procedures.

Person specification

 

SKILLS AND ABILITIES

 

 

Ability to use a range of software proficiently (E)

Good self organiser and logistical thinker (E)   

Resourceful with the ability to take creative approach to problem solving (E)         

Excellent oral communication skills with a wide range of people (E)

Ability to manage competing demands effectively (E)

Ability to align individual needs to deliver overarching aims (D)

Ability to acquire a detailed knowledge of BCFB operations (D)

 

EXPERIENCE

 

 

Proven experience of coordinating a team to deliver outcomes. (E)

Proven experience of implementing an effective system to improve service delivery (E)

Data base management experience (E)

Proven experience of customer service. (E)

Experience of travel and tourism industry (D)

Able to demonstrate a thorough approach to delivering outcomes to a high standard (E)

PERSONAL ATTRIBUTES AND

OTHER

REQUIREMENTS

 

 

Friendly, enthusiastic and approachable personality (D)

Emotionally intelligent (E)

Self-motivated (E)

Ability to work on own initiative (E)

Ability to work without supervision (E)

Ability to respond flexibly to changing circumstances (E)

Able to work well under pressure (E)

Commitment to the ethos of BCFB (E)

 

Closing Date: 
Monday, 27 May, 2019 - 09:00
How to Apply: 

How to Apply: Applicants should submit their CV with a covering letter that supports their application and demonstrates how they meet the job and person specification and supply names and contact details of two referees. Please send to office@bristolferry.com

If you have any queries, please contact Roisin Tobin, General Manager, on 0117 9273416

 

Contact Person: 
Roisin Tobin
Contact Email: 
office@bristolferry.com
Contact Phone: 
0117 9273416
Postal Address: 
44 The Grove, Bristol, BS1 4RB