CarersLine Telephone Advice Worker

Carers Support Centre
£20,622 - £22,616 FTE
Contract Type: 
Part Time
30 hours per week, with potential for additional hours as funding permits.
Contract Details: 
permanent part time
Details of Role: 

Opportunity available to help make life better for carers

Three out of five people in the UK will become carers at some time in their lives.

Carers Support Centre (CSC) Bristol and South Gloucestershire provides a wide range of information, advice and support services for unpaid adult and young (children) carers.

A carer is someone who provides support to family or friends who could not manage without this help. This could be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse issues. All the care they give is unpaid.

We are looking for an exceptional person who can run our telephone advice line (CarersLine) and provide support, information and advice to carers across Bristol and South Glos.

The successful applicant will:

• Respond to all calls and referrals from internal staff, carers and professionals.
• Refer carers to other services (internal and external) for ongoing support when appropriate.
• Support and provide direction to current CarersLine volunteers and work with the Volunteer Co-ordinator on the recruitment of new team members.

You will have experience of;. Working on a telephone advice line or similar advice service, working with people needing emotional support / in crisis and working with and supporting or managing volunteers.

If you would like to know more about this role, please call 0117 939 2562 for further information.

Closing Date: 
Thursday, 6 June, 2019 - 12:00
How to Apply: 

For an application pack, please visit our website at (preferred option please).

If you do not have access to the internet please call our 24-hour answer phone service on 0117 9589973 or email:

Closing date: 6th June 2019 12 noon
Interview date: 27th June 2019

Registered Charity Number: 1063226

We are an Equal Opportunities employer and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.

Contact Email:
Contact Phone: 
0117 9392562
Postal Address: 
The Vassall Centre, Gill Ave, Bristol BS16 2QQ