Advice Triage Worker

North Bristol Advice Centre
£18,000 - pro rata
Contract Type: 
Part Time
28 hours
Details of Role: 
  • Carry out advice appointments, which may take place at the office or at outreach locations, in person, by phone or electronic means.
  • Maintain accurate case records using Advice Pro.
  • To identify the issue and provide advice on a one-off basis or refer to specialist advice within NBAC or external agency.
  • To ensure income maximisation of clients through the take up of appropriate benefits.
  • Notify the Casework Supervisor of any training needs or specific issues of concern
  • To keep up to date with relevant legislation policies and practices and attend appropriate training courses and conferences where required.
  • To provide case studies and comply with other requests for the promotion of the organisation.
  • To work as an effective member of the NBAC team, giving and receiving support, working co-operatively and attending Team/Advice Workers/Management Committee Meetings, where appropriate.
  • To work at all times within NBAC’s policies and procedures as detailed in the NBAC Staff Handbook and Office Manual.
  • Carry out any other related tasks as required by the trustees and/or CEO to ensure the effective provision of the service.
  • All work to be carried out in accordance with NBAC’s Equality and Diversity Policy.
Closing Date: 
Friday, 12 July, 2019 - 17:00
Contact Person: 
Allison Clarke
Contact Email:
Contact Phone: 
Postal Address: 
2 Gainsborough Square lockeaze Bristol BS7 9XA