Regularly review and analysis of service delivery, identifying trends and level
of demand in order to accurately direct resources.
Provide monthly written reports and detailed bi-annual reviews to the CEO
and Board of Trustees.
Complete annual health and safety audit and report findings to CEO.
Ensure all quality checks are monitored and recorded.
Prepare and oversee the Advice Quality Audit (next required August 2020).
Prepare and report to funders in a timely and accurate manner on all contracts
for service delivery.
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Update Office Manual as required and ensure compliance with GDPR, Health
and Safety and Employment Legislation.
Represent NBAC at external meetings.
To keep up to date with relevant legislation policies and practices and attend
appropriate training courses and conferences where required.
Carry out any other related tasks as required by the trustees and/or CEO to
ensure the effective provision of the service.
All work to be carried out in accordance with NBAC’s Equality and Diversity