Night Caseworker – Men’s Mental Health Crisis House

St Mungo's
£21,589-£25,295 pa
Contract Type: 
Full Time
Contract Details: 
Details of Role: 

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.  As a homelessness charity and housing association our clients are at the heart of what we do. We provide a bed and support to more than 2,700 people a night who are either homeless or at risk, and work to end homelessness and rebuild lives.

Our Men’s Mental Health Crisis House in Central Bristol, is a Project that supports men with their mental health and other related support needs; in a setting that is staffed 24 hours. The focus of the service is to work collaboratively with clients, supporting them to develop recovery orientated goals and crisis management plans.

In this role you will be the first point of contact for clients while working overnight waking cover shifts. You will be responsible for safeguarding clients at night and dealing with emergencies. In this role you will also spend time talking to residents and providing support to clients likely to be seen more at night.  Other duties will involve supervising client’s conduct, health, hygiene, safety and welfare, you will also be required to use a computerised monitoring system and to log and report incidents.

*Flexibility is required, as you’ll be working a night shift rota that includes weekends and public holidays.

To succeed, you should have an understanding of the issues that affect vulnerable clients and the needs of homeless people. You will have excellent communication skills with the ability to respond and interact effectively with clients and colleagues.

You will also have experience in following administrative procedures and maintaining clear and accurate records. Being reliable and alert at all times during your shift and acting with integrity will be expected of you, as will using your initiative when dealing with difficult situations.

In return, we offer a range of benefits including a pension scheme, staff discounts scheme and initiatives to help you maintain a healthy work/life balance. We are also committed to providing our staff with a wide range of learning and development opportunities; in support of their personal and professional development.


At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are in the top 50 of Stonewall’s Workplace Equality Index 2019, we are also proud to have been awarded Personnel Today’s 2018 Diversity and Inclusion (Public Sector) award and we are a Disability Confident Employer. To ensure that our workforce reflects the diversity of our clients as well as the communities that we live and work within, we encourage and welcome applications from all sections of the community.


It is a requirement for this post that an enhanced DBS disclosure check, will be undertaken for the successful candidate.


Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.


Closing Date: 10.00am, 20 August 2019

Interview and Assessments: 6 September 2019


Closing Date: 
Monday, 26 August, 2019 - 10:00
How to Apply: 

If you believe that you have what we are looking for, and have an interest in working for a charity which makes a real difference to the lives of people who are homeless, we encourage you to apply.


Please ensure that you read the comprehensive job description and person specification for the role. When applying please address the person specification, clearly setting out how you meet the requirements for the role.



To view job descriptions on our vacancies page, please click on the document available tab above the relevant job advert.


To find out more and to apply please go to the St Mungo’s Careers page and click the 'Apply Now' button: