Helpline Volunteer

Battle Against Tranquillisers
Contract Type: 
3-5 hours a week
Details of Role: 

We are looking for a Helpline Volunteer to Help facilitate the telephone during core hours Monday – Friday from 10-4pm. The aim of the service is to offer a space to anyone who may need to talk about Benzos or other prescription drugs.

Volunteers will undertake a training program in which they learn to listen to callers in a non-judgmental way and respond non-defensively. Sometimes people are isolated or have no-one close to talk to. Once you have completed your training you will be able to provide information on aspects of Benzo use, Z drugs and other prescribed drugs e.g. rights etc. which can support callers in making their own informed choices.

The helpline receives calls both from people who want a one-off session and general advice, and callers who may ring back over a period of time to support themselves with their withdrawal from prescription drugs.  Callers ring in with a variety of issues ranging from withdrawal, tolerance to drugs, paranoia, fear, isolation, anxiety, depression or suicidal feelings.  Sometimes callers want information around their tolerance withdrawal and reduction prescriptions. Sometimes a family member/carer may call to get advice. Volunteers are trained to respond to all calls.


Essential Skills:

  • Comfort and skill with technology
  • Ability to maintain a strict level of confidentiality.
  • Good communication skills
  • Attention to detail
  • Excellent organisational skills
  • Enthusiastic and reliable
Closing Date: 
Thursday, 31 October, 2019 - 12:00
How to Apply: 

Please either log onto to complete an expression of interest or call us on 0117 9663629 to be sent an information pack.

Contact Person: 
Colin Young
Contact Email:
Contact Phone: 
0117 9663629
Postal Address: 
1st Floor, East Wing The Kingswood Estate Britannia Road Kingswood Bristol BS15 8DB