Customer Services Advisor (2x)

Solon South West Housing Association
£21,408 – £26,148 for 37.5h; pro rata £12,845 - £15,689 for 22.5h
Contract Type: 
37.5h and 22.5h per week
Contract Details: 
6 months fixed term
Details of Role: 

Please note that these are two vacancies (1x full-time 37.5h, 1x part-time 22.5h) on a temporary 6-months basis.


This is a great opportunity to have a real impact on how Solon delivers its customer service.


Key Responsibilities:

  • Maximise customer satisfaction.
  • Achieve a 90% contact resolution rate via telephone, email, website, internet, social media and in person.
  • Taking repair enquiries and ensuring works are delivered to meet customers’ needs.
  • Minimise rent loss and operational costs.
  • Process incoming payments.

Your Strengths:

  • Great customer service skills.
  • Experience of working in a social housing environment.
  • Excellent administrative skills and professional and positive telephone manner.
  • Ability to put the customers’ needs at the centre of service provision and a commitment to problem solving and customer care.
  • Ability to work in a multi-cultural environment and a commitment to equal opportunities.


  • Working in a friendly and supportive work environment
  • Training and development options
  • Health Cash Plan

We are committed to equality, diversity and inclusion and positively welcome applications from all sections of the community.

Closing Date: 
Monday, 14 October, 2019 - 12:00
How to Apply: 


To apply, please download a job pack from the 'Jobs' section of our website (, fill out the application form and send it to For an informal chat about this position, please call Rhianne Hawkins on 0117 916 7752. Please don’t forget to mention your preferred working hours when you send your application.



Closing Date: Monday, 14th October 2019 at noon.

Interview Date: w/c 21st October 2019.



Contact Person: 
Bianca Saad Corporate Services Officer
Contact Email:
Contact Phone: 
Postal Address: 
1 Newfoundland Court St. Paul Street Bristol BS2 8AN