Facilitator - Parent and Carer Support Groups in Bristol

ERIC, The Children's Bowel and Bladder Charity
25 sessions @£110 per session + travel expenses (capped at £10 per session).
Contract Type: 
Part Time
25 x 3 hour sessions during daytime hours
Contract Details: 
Fixed term or freelance
Details of Role: 



ERIC, The Children’s Bowel & Bladder Charity, is the only UK charity dedicated to improving the lives of all children and young people with continence problems (daytime wetting, night-time wetting, constipation, soiling and toilet training).

Childhood continence problems are more common than people realise: 1 in 12 children suffer with one and the emotional impact on their lives can be considerable.  For many of the children and families who struggle to cope with these distressing conditions, ERIC is the only place they can come to for support, understanding and the information they need. Last year our Helpline supported over 2,000 families and through our training programme and the resources available on our website we have supported many thousands more across the UK


More than 8,000 young people in Bristol have a bowel or bladder problem, a figure which is likely underreported. Research shows that only 1 in 3 families seek help because of the social stigma and lack of knowledge of local services.


For parents and carers, the daily challenges of supporting a child with a continence condition can create stress, feelings of isolation and often anger directed toward their child. They struggle to find the right support from health services, nurseries and schools and are left feeling in despair.




The Big Lottery Awards for All Fund is supporting our new project which will tackle social isolation felt by families caring for a child with distressing continence conditions such as daytime wetting, bedwetting, constipation, soiling and delayed toilet training. Our drop-in support groups will aim to improve the mental health and well-being of parents and carers whose’ feelings of frustration, shame and embarrassment prevents them from sharing the burden of their child’s toileting challenges.

We know families find comfort and practical support from online groups but these cannot replicate face-to-face support and often cannot connect people living in the same local communities.


If you are passionate about wanting to make a positive difference to the lives of children and their families and you are an excellent communicator, well organized, friendly, outgoing with bundles of empathy and energy we would love to hear from you.

NOTE: Training in children’s bowel and bladder conditions will be provided




The successful candidate will be responsible for facilitating 25 drop-in support groups sessions in locations around Bristol between January and June 2020. 


You will create a friendly & supportive environment where parents and carers can:


  • find a listening ear and understanding from others;
  • exchange practical information and skills for managing day to day challenges;
  • get signposting information about relevant community services and how to access them and;
  • gain knowledge and confidence to advocate on behalf of their child in nursery, school or with health professionals.


You will also create and moderate a closed Facebook group for attendees to continue conversations with other families they have met in the group sessions.


This is a new way of working for ERIC and you will seek feedback from the families that attend groups to assess their impact as well as to gather evidence about what families find most helpful.  

The successful candidate will:

  • Work alongside ERIC’s Communication Manager and Admin Coordinator to promote the new drop-in services across Bristol
  • Set-up the drop-in session so that parents and carers attending feel able to speak openly in a safe and supportive environment
  • Provide information on children’s bladder and bowel conditions, to a group and on a one-to-one basis, in line with the needs of the group
  • signpost parents/carers to the services available, including ERIC information, advice and support.
  • Encourage parents/carers to continue the support group in some way as a support network for other parents and carers finding themselves in similar situations in the future     





  • Excellent organisation and time management skills with the ability to be flexible in response to business needs.
  • Experienced in facilitating small groups, communicating openly, building rapport, actively listening and responding to message conveyed, supportively and empathetically
  • Highly skilled in recording facts and writing up reports based on what happened and the outcome of a session
  • Experience of social media and confident in the use of Facebook to post information on upcoming sessions as well as setting up and monitoring a closed group
  • A strong team player, willing to share ideas and work collaboratively with colleagues.
  • Self-motivated with a positive, can-do attitude and the ability to work independently using own initiative.
  • Non-judgmental and recognizes the importance of confidentiality


  • 5 GCSE’s A-C including Math’s and English
  • Work experience or involvement in a charity
  • Experience of childhood bedwetting, daytime wetting, constipation, soiling and potty training




Closing Date: 
Thursday, 19 December, 2019 - 23:45
How to Apply: 

Send CV, Equal Opportunities Monitoring form and covering letter, stating clearly how your skills, experience and attributes relate to the role to juliette@eric.org.uk 

Contact Person: 
Juliette Rayner
Contact Email: 
Contact Phone: 
0117 301 2104