Post: Refugee Support and Integration Officer
Department: Support and Integration Team
Reports to: Support and Integration Team Leader
Working Hours: Monday to Friday 9:00 – 5:00
Salary: £19,000 - £23,000 depending on experience
ACH is a leading provider of resettlement services for refugee and newly arrived communities in the UK, working to resettle refugees through labour market and social integration. We currently work in Bristol, Birmingham, Wolverhampton and Coventry.
For all refugees coming to the UK to be successfully integrated into society with access to adequate accommodation, employment and education.
Purpose of job
The Support and Integration Team is an integral part of ACH; the ideal candidate will be responsible for providing excellent standards of support, as well as quality information advice and guidance, to enable the resettlement and successful integration of refugees. ACH is looking for a motivated and enthusiastic person to join our dedicated support and integration team. This role requires resilience, creativity and a willingness to work flexibly in order to meet the needs of both the organisation and our tenants.
Experience of working with asylum seekers or refugees in a voluntary or paid capacity
A commitment and desire to support refugees with their integration in the UK
Experience of providing advice and guidance, advocacy and culturally sensitive support
Experience of creating support plans, completing needs assessments
Experience and knowledge of working with people with complex/multiple support needs
Ability to effectively assess, manage and continuously review needs and risks
Ability to maintain accurate records and manage a caseload
Strong organisational and planning skills
Ability to manage own time, whilst also working within a team
Understanding the importance of safeguarding, in relation to working with vulnerable adults
Confident Microsoft skills - Outlook, Excel, Word and PowerPoint.
Strong verbal and written communication skills.
A commitment to Equality and Diversity principles
A commitment to the professional representation of ACH
Knowledge of a community language(s) and/or lived experience of being a refugee
Understanding of the welfare benefits system
Experience of supporting people using assessment and support planning tools
Experience of supporting people to understand their tenancy rights and responsibilities, including housing management issues
Local knowledge and networks, including specialist agencies providing services for refugees in Bristol
Experience of utilising policies and procedures to ensure best practice principles are followed
Knowledge of legislation relating to immigration
Ability to support people to manage budgets and debts
Trained to OISC Level One or willing to undertake relevant immigration training
Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.
How to apply: Please send a copy of your CV and a covering letter detailing a) why you are applying for this role at ACH and b) how you meet the essential and desirable criteria for the role to: Leroux.email@example.com
For additional information about this role, please contact the Support and Integration Team Leader - Rachel Sharp - firstname.lastname@example.org / 0117 387 8625.
Send your application to the People and Culture Manager. Le Roux Dupper clearly stating the Job Title in your subject line. email@example.com