Visitor Services & Volunteering Director

Avon Valley Railway
Contract Type: 
One Board meeting per month and full day strategy days plus practical support to the team
Details of Role: 

We’re looking for someone to provide strategic oversight of the Visitor Services & Volunteering functions of the railway. You’ll be our customer service champion, setting the standard for how we want to welcome and interact with our customers on their visitor journey. You’ll want to help us tell our story through the creation of a heritage interpretation strategy and seek to deliver this over the coming years using a variety of interpretative techniques. You’ll also ensure volunteering remains at the heart of the organisation, supporting the creation of systems and processes that successfully recruit and retain volunteers to ensure there are always sufficient staff to operate our business.

Key skills
•Knowledge of, or previous success in, visitor or commercial operations over a number of years or in a variety of settings
•Strong leadership skills with ability to manage and motivate staff and volunteer teams

Closing Date: 
Wednesday, 30 June, 2021 - 09:30
How to Apply: 

We invite applications by CV and covering letter to John Lanchester, the AVRCo Chair at

Applications will be reviewed by the Board, with selected candidates invited for formal interview and background checks completed. The closing date for roles are 30 June 2021 but we reserve the right to close earlier should sufficient competent people apply.

Contact Person: 
John Lanchester
Contact Email: