Resources for VCSE organisations

Other basic policies

Complaints Policy

We always hope our work is great and that nobody will experience problems but that can't always be the case. A Complaints Policy will help you deal with issues if they arise and set procedures that will be clear and fair for everyone. This resource gives you two possible templates for a basic policy that you can use to build a version that suits your needs.


PDF icon Complaints policy templates - 2022.pdf189.56 KB