Here you can find a range of tools, checklists and guidance to help you manage and improve the performance of your organisation. More resources are added frequently but if what you want is not here, go to advice for other ways to get the answer you need.

Supporting vulnerable people in your community during Coronavirus


An overview for volunteers and organisations supporting vulnerable people during Coronavirus.

Safeguarding your volunteers during Covid-19

An overview of safeguarding for volunteers in the context of community responses to Coronavirus.

Guidance on data protection and coronavirus


Data protection issues might not be your first concern when your organisation is responding to coronavirus, but you should take some time to consider them.

COVID-19 themed phishing/fraud


Organisations and the public should be alert to phishing emails and spoof websites, and many other scams as criminals are exploiting fears surrounding coronavirus. There has also been an increase in phishing via text message.  

Age UK telephone befriending handbook

Being a Telephone Befriending Volunteer

Age UK Bristol's handbook for telephone befriending - updated to include advice about befriending in the context of Coronavirus.