Here you can find a range of tools, checklists and guidance to help you manage and improve the performance of your organisation. More resources are added frequently but if what you want is not here, go to advice for other ways to get the answer you need.

Age UK telephone befriending handbook

Being a Telephone Befriending Volunteer

Age UK Bristol's handbook for telephone befriending - updated to include advice about befriending in the context of Coronavirus.


Easy Read coronavirus information for people with learning disabilities


The organisation Easy Read has published simple versions of the government's advice on staying home (issued 24 March 2020) and on self-isolating, to help people with learning disabilities.

Risk assessment template for coordinating volunteers


If you are coordinating a volunteer response to coronavirus, you need to complete a risk assessment to make sure your volunteers are as safe, aware and responsible as possible. 

Coronavirus social distancing information in other languages


There are 91 languages spoken by Bristol communities, and we need to make sure that everyone can access simple instructions on social distancing and looking after vulnerable people, especially if English is not their first language and they are not a confident reader of English. 

Guidance for individuals who want to volunteer for the coronavirus response

This PDF is for people who want to volunteer in their community as part of Bristol's response to coronavirus.