In this role you will ensure that the housing management services at Rackfield House are delivered equitably, efficiently and effectively and in accordance with our policies and procedures, delivering a safe and well maintained accommodation service for its residents. 

We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.

Although not an exhaustive list, key responsibilities include:

• Work as part of an outcome focused team that works effectively with vulnerable adults; ensuring your work is of outstanding enduring quality and is responsive to the needs of clients and commissioners.
• Provide a welcoming and professional environment answering general enquires, and providing a safe environment for service users, stakeholders and visitors by ensuring that the safety of the building is maintained at all times.
• Assist in the delivery of the housing management service including monitoring, identifying and dealing with repairs and other housing related issues. Ensure that the standards of the building are maintained.
• Carry out regular health and safety inspections. Liaise effectively with the Health and Safety Department or other appropriate teams.
• Liaise with Support Staff regarding vacancies and referrals.
• Liaise with service users to investigate and resolve any breach of occupancy conditions.
• Deal with complaints and occupancy issues as they arise and promptly report any concerns.

About You:

Whether you join us to share your skills or gain new ones, to lift people up or learn about yourself, you’ll be valued, challenged and very welcome. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.

Depending on the role, we don’t always require relevant experience and via our Brighter Places University we offer training and mentoring to help you get the most out of your role.

For this role we are looking for individuals who have:

• Experience of providing support services within another social care setting.
• Excellent customer service skills and relevant experience in a customer focused role.
• Understanding of the needs of vulnerable adults and able to transfer Brighter Places’ values in all work with residents, colleagues and stakeholders.
• Excellent interpersonal skills particularly written, verbal, influencing and negotiating.
• Ability to deal with challenging situations calmly and assertively.
• Ability to deal respectfully with people from different backgrounds.
• Ability to prioritise work and work to tight deadlines.
• Ability to use Microsoft Office package including Excel, Word, PowerPoint and Teams.

Flexible approach to hours worked as and when required, this includes willingness to work unsociable hours and being prepared to work alone.