Supported Housing Officers

Elim Housing Association
£21,668 - £22,168 per annum
Closing Date: 
Tuesday, 31 January, 2023 - 23:45
Contract Type: 
18.5 - 37 hours per week
Details of Role: 

Supported Housing Officer

Various locations across Bristol and South Gloucestershire


SALARY: £21,668 - £22,168 per annum (dependent on experience) (pro rata for part time roles)

ROLES: 1 x 37 hours Priory Court, Bristol, 1 x 37 hours Phoenix Place, Bristol, 1 x 37 hours RSI and NSAP, 1 x 18.5 hours Ron Jones House, Bristol


Elim Housing Association is a provider of housing and support services in the West of England and Gloucestershire, our vision is ‘to meet housing need and deliver homes that change people’s lives’. Elim’s aim for it’s customers is to ensure that the housing and services Elim provide serve as a platform for growth, facilitating all our customers to achieve their aspirations. In this way, we make our homes truly life changing by ensuring that our service has a positive impact long after a person has left Elim accommodation.


Elim CARES Values were created in partnership with our customers, staff, Board and other stakeholders, and they represent our commitment to how we deliver our services and work together successfully:



Customers First – Customers are at the heart of our services and decision making.


Aspirational and Accountable – We are ambitious for our customers, colleagues and stakeholders. We work with integrity, learn from mistakes and do what we say we will.


Results – We work hard and deliver great results for our customers and for Elim.


Everyone’s view matters – We listen to understand, improve and build our services


Supportive – We tackle challenges head on and inspire each other to achieve our potential.


Our Supported Housing Officers provide housing related support that focuses on preparing individuals to live and contribute out in the community. We have a number of vacancies across Bristol and South Gloucestershire. More information can be found on our website about each individual scheme and the residents we support.


All roles are Monday to Friday except Priory Court that is staffed 8.00am to 8.00pm 365 days a year.


What you will be doing:


  • Assess the support needs and risks of residents in line with organisational support delivery and risk management procedures
  • To work in partnership with external agencies to facilitate the effective delivery of services to clients that promotes growth and their development
  • Effectively delivering personalised support services to all clients to help improve outcomes including financial resilience, welfare benefit and budgeting advice to ensure income is maximised for preparation of when moving on to independent living
  • Keeping customers first and effectively delivering all aspects of housing management services such as rent and service charge monitoring and safeguarding.
  • To use IT effectively to ensure the delivery of frontline services and effective reporting of KPI outcomes


What you will need to be successful:

  • Experience of delivering tailored support to people in a supported housing environment
  • Experience of assessing the strengths, support needs and risk of vulnerable people and facilitate a co=produced programme of support
  • Is open to change, embraces improvement and takes on board new ideas


  • Empathy, an understanding of residents views and being able to encourage colleagues to do the same.
  • Effective time management in a fast-paced environment and being able to prioritise your own workload. Take a proactive approach to targets and plans ahead.


Elim employees benefit from:

  • 25 days annual holiday rising to 30 days.
  • Paid day off for your birthday each year.
  • Access to training and career development through Elim Skills Academy
  • We will pay one professional membership, relevant to the job role, per person
  • Company pension.
  • Life Assurance.
  • Annual bonus.
  • Health cash plan, which includes discounts to a wide range of shops and services.
  • Free onsite car parking


For full details of Elim’s benefits, values and culture please visit our website.

How to Apply: 

For more details on the role and to apply please visit our website. We want to ensure we are accessible for all applicants interested in a career at Elim. If you need any assistance with your application or are unable to access our website please contact HR on 01454 411172 option 6.


We are continuously developing our inclusive, values driven culture that welcomes and embraces the diversity of our staff and customers. We welcome job applications from people of all backgrounds and strongly encourage applications from underrepresented groups.