Volunteer Manager

Victim Support
£19,916.76 per annum (FTE £24,895.95)
Closing Date: 
Friday, 31 March, 2023 - 23:45
Contract Type: 
Part Time
Details of Role: 

We have an exciting opportunity for a Volunteer Manager to join the Avon and Somerset multi-crime team in Bristol working 30 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you...



Office location

Vassall Centre Unit 9.4, Gill Avenue, Fishponds, Bristol BS16 2QQ

Work schedule

Monday - Friday between 9am-5.30pm, exact days/hours to be negotiated with successful candidate

DBS required?


Police vetting required?


Closing Date 


Ref No 


What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

Flexible working options including hybrid working

25 days annual leave (FTE) plus Bank Holidays, rising to 30 days plus Bank Holidays

An extra day off for your birthday

Pension with 5% employer contribution

Enhanced sick pay allowances & maternity payments

High Street, retail, holiday, entertainment & leisure discounts

Access to our financial wellbeing hub & salary deducted finance

Employee assistance programme & wellbeing support

Ongoing training & support with opportunities for career development & progression

About the role:

This role is hybrid working between The Vassall Centre in Bristol and home, with travel around the locality to meet with volunteers.

As a Volunteer Manager you will:

- Undertake periodic recruitment activities in order to attract potential volunteers to Victim Support.

- Develop and manage a cohort of service delivery volunteers who will provide practical and emotional help to victims of antisocial behaviour and crime, in order to support the casework of the staff team including allocation of work and cases.

- Oversee new volunteer accreditation, regular supervisions and annual reviews in line with VS policies.

- Promote effective lines of organisation to volunteer communication e.g. volunteer meetings and newsletters to ensure good working relationships across the volunteer cohorts.

- Ensure volunteers work within existing safeguarding policies and procedures, data protection and information security, confidentiality policies, lone worker policies and other relevant policies.

- Develop and maintain effective working relationships and promote effective communication and collaborative working internally and externally with local partnerships, other agencies and stakeholders.

- Promote effective communication channels for service improvement and innovation including participation in regular team meetings, sharing local issues, feedback and learning with other colleagues.

You will need:

- Full UK driving licence and access to vehicle. This role involves regular travel and due to the location of volunteers, a driving license and access to a vehicle is considered an essential requirement.

- Experience of recruiting, training and developing people.

- The ability to communicate sensitively and effectively both verbally and in writing with a wide range of people.

- The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner.

- The ability to build and sustain relationships.

- The ability to manage conflicting volunteer and staff opinions and organisational demands.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

How to Apply: 

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Apply now

Contact Person: 
Karen Thompson
Contact Email: 
Contact Phone: 
0300 303 1972
Postal Address: 
Victim Support Unit 9.4, The Vassall Centre Gill Avenue Fishponds Bristol BS16 2QQ