Engagement volunteers provide an important link between Healthwatch and the residents of Bristol, North Somerset or South Gloucestershire. Volunteers work alongside employees and teams of volunteers to attend events and public spaces and help gather feedback and experiences about health and social care services from local people. The feedback gets fed back to services and Government so they know what works, what does not work and what people want in the future. There is also the opportunity to help within specific focus groups on a specific service or area.