About ACH

Our vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious lives.

ACH is a social enterprise comprised of a diverse group of strategists and researchers led by lived experience. We provide tailored integration services that not only help individuals, but also disrupt the systems that have entrenched inequalities in our society.

 We have a track record of delivering effective support services that give refugees and migrants the tools they need to succeed. In 2021 alone, we have helped 1000+ people to achieve their personal goals and lead fulfilling lives in their new country.

 By working with us at ACH, you will be supporting refugees and migrants to build a better, brighter future. 

Purpose of job

To support the Housing Manager in day-to-day management of voids and supporting our vulnerable refugee tenants to maintain their tenancy and assist in ensuring that income is maximised, and arrears of rent and other charges are kept to a minimum. Responsible for the delivery of a needs led service for the welfare of refugee tenants, developing and maximising their potential, personal growth, and development.

They will also be expected to plan and manage allocate housing patch; provide training to less experienced colleagues and respond to queries at times when the Team Leader is absent.

Key Responsibilities

Housing

Point of contact responding to queries and providing guidance when Team Leader is absent or unavailable.

Contributing to the induction of new starters and providing training and best practice advice to less senior colleagues.

Assisting the Housing Manager in carrying out assessments and

selection of potential tenants, making accommodation offers and signing up selected

            tenants.

To assist the Housing Manager in the management ACH property rental

income and tenant service charges within agreed budgets. This post is based within

the Housing Income team which sits within the wider housing operational services.

Assisting the Housing Manager and Housing team in the delivery of estate management services such as arranging and attending settling in visits with new tenants,

 carrying out property inspections in line with tenancy reviews for Fixed Term tenancies, liaising with Cleaning Team to ensure that the properties are in kept clean and tidy condition and to report any issues arising and making initial contact/investigation with respect to tenancy issues such as ASB.

In accordance with the complaint’s procedure, deal promptly with complaints, including

those from tenants, promptly and effectively. Resolve, where possible, any issues raised.

To negotiate debt payment arrangements based upon the tenant’s income and expenditure commitments.

To take responsibility for own safety and must adhere to safe working manner in line with ACH’s Health and Safety policy

This list is not exclusive or exhaustive.  You may be asked to carry out other duties deemed necessary by your line manager.