Introduction: Age UK Bristol’s Helpline serves as a vital gateway for thousands of older people across the city to access the services they need. We are looking for volunteers who have strong communication skills, an aptitude for problem-solving and an enjoyment of working with a diverse range of people. This is an opportunity to take on a highly rewarding role, and to be part of a committed team of volunteers, who are well supported by paid staff to provide signposting, support and reassurance to callers. The role is home-based with the option of working from our central office. Minimum commitment is 3 hours per week.
The Helpline is run by Age UK Bristol and acts as the first point of contact for the Support Hub for older people, which has been developed by the organisations listed below to help older people since the Covid-19 outbreak. Anyone calling will be given information, advice and support across our respective services.
Currently the Support Hub includes the following:
Age UK Bristol
Bristol & Avon Chinese Women’s Group
Bristol After Stroke
Bristol Ageing Better
Bristol Older People’s Forum
St Monica Trust
The Marmalade Trust
WE Care Home Improvement
The Helpline is staffed with Age UK Bristol volunteers who respond to queries, signpost and refer to Support Hub partners.
This is primarily a home based role and each volunteer will need:
Now that our central office has opened up again, working in the office is also an option. We maintain Covid safety measures within the office.
The qualities and skills required for this role are:
We offer induction, training and other relevant training opportunities to enable you to fulfil this volunteer role.
We are currently asking for a minimum of 1 shift of 3 hours each per week. The shifts run 10:00-13:00 and 13:00-16:00 Monday to Friday.
At the moment this role is based in the home of the volunteer with training and support provided remotely, although it is now possible to volunteer from our office in Central Bristol (to be arranged with project manager).
We do not anticipate there being any expenses relating to this role but if reasonable expenses arise (such as travel to central office) we will seek to reimburse these.
For further information please contact:
Jay Wilkinson| Volunteer Coordinator
Phone: 0117 440 4303
Please download an application from this Voscur ad or see our Volunteering Webpage by clicking here. Send completed applications to firstname.lastname@example.org