Volunteer Phone, Bookings and Administration Assistant, Kingswood Furniture shop

British Heart Foundation
Closing Date: 
Saturday, 29 April, 2023 - 17:45
Contract Type: 
Part Time
Some weekday or weekend afternoons from approximately 2 - 5pm
Contract Details: 
Details of Role: 

Are you looking for administration and logistics experience and want to join a friendly team to volunteer when it fits around you? With lots of support from the Kingswood Furniture team, you will be the first point of contact for customers, helping with enquiries, arranging our vans to carry out local collections of donations across Bristol and explaining our Gift Aid scheme.

You will also be using our online collections system to process online donation requests and helping organise our van teams. Full training is provided!

Say hello to the Kingswood team:

Funding for PHD students and BHF researchers based in Bristol begins at your local charity shop. Now, more than ever, we are in urgent need of volunteers to enable us to continue our life saving research and help the 7.6 million people in the UK living with heart and circulatory diseases. This wouldn’t be possible without our fantastic volunteers.

Our Kingswood team led by Luke, Jack and Billy are a friendly bunch, and we are looking forward to welcoming new volunteers to our growing team!

Typical tasks include:

· Dealing with phone and online enquiries, managing incoming bookings using our bespoke software, organising van collections from customers

· Checking phone messages

· Being organised, having an eye for detail and following administration procedures accurately

· Providing good customer service and assisting the shop team and Managers

· Acting as an ambassador for the British Heart Foundation

You get a lot from volunteering too:

· A chance to work in a friendly team, make new friends & meet a diverse group

· The feel-good factor of helping the British Heart Foundation and your local community

· The time to develop your confidence and interpersonal skills

· 25% discount on donated goods in all BHF shops

· The ability to gain valuable retail experience to add to your CV and learn new skills

· Flexible shifts to suit you - 2 or 3 hours once a week is a huge help!

· Reasonable travel reimbursed in agreement with the Manager

Please note - we are unable to accept volunteers aged under 16 and we cannot accept volunteers with unspent criminal convictions or who are subject to criminal registers/orders

Here's a little bit more about us:

The BHF is working towards a world free from the fear of heart and circulatory diseases. By 2030, we want to prevent these conditions from developing and we want those with existing conditions to have better, longer lives.

How to Apply: 

Please give Jack or Luke a call on 01179 605663 or email us at K16@bhf.org.uk for an initial chat. You can also get the ball rolling by applying online via BHF MyVolunteer and signing up for an account using this link: https://myvolunteer.bhf.org.uk/register

Contact Person: 
Jack B - Assistant Manager
Contact Email: 
Contact Phone: 
01179 605663
Postal Address: 
British Heart Foundation Furniture & Electrical store 52 - 54 Regent Street Kingswood Bristol BS15 8LE