Service Manager

Learning Partnership West CIC
https://www.lpw.org.uk/
Salary: 
£29,804 to £36,427 FTE
Closing Date: 
Wednesday, 29 March, 2023 - 12:00
Contract Type: 
Permanent
Hours: 
Full Time
Hours: 
35 Hours
Location: 
Bristol
Contract Details: 
Permanent, 35 Hours Per-Week, (This role is also available on a part-time basis)
Details of Role: 

 

LPW Mission 

LPW deliver play opportunities, education, training and routes into work to children and young people to make communities safe and inclusive, with quality opportunities and choices for all. 

LPW delivers services where the biggest differences to people and communities can be made. We focus our efforts where they are most needed in the West of England and where we can make the most impact. 

LPW Values 

  • Aspirational- developing people and helping them realise their potential 
  • Developmental- we support children, young people, adults and each other to develop their full potential 
  • Reliable- we do what we say we will do 
  • Enjoyable- we actively promote a positive working culture to make LPW a great place to work 
  • Inclusive- LPW treats everyone equally while respecting their differences and individuality 

Job Purpose

  • Manage service delivery to children and young people (CYP);
  • Manage and be accountable for a team;
  • Manage relationships with internal and external partners

Knowledge 

  • Qualified to, or prepared to work towards, at least Level 4 or above in discipline related to working with CYP e.g. Play Work/ Careers Guidance/ Youth Work. 
  • Management and leadership approaches;
  • Trauma informed and relationship-based approach;
  • Legislation and government policy relating to CYP and ability to change practices accordingly;
  • Diversity within communities;
  • The effect of social and economic disadvantage on CYP; 
  • Issues that affect vulnerable CYP; 
  • Applying best practice in safeguarding CYP;
  • Other support agencies and multi-agency processes of support for CYP;
  • Applying best practice in promoting inclusion, diversity and equality of opportunity;

Experience 

  • Working within a similar role;
  • Managing and leading teams;
  • Managing complex cases;
  • Leading, planning, delivering and evaluating outcome focused activities for CYP;
  • Using a variety of information technology; including monitoring information systems to demonstrate positive impact;
  • Engaging and working with a wide range of CYP to secure positive outcomes;
  • Working with other professionals, families and communities to secure outcomes for CYP;
  • Experience of Health and Safety management, such as risk assessments;
  • Promoting equality of opportunity and challenging discrimination;

Skills

  • Plan and manage caseloads to achieve team targets and evaluate outcomes;
  • Support and supervise other colleagues with their workload, their targets and to achieve outcomes;
  • Monitor and evaluate, to identify best practice and share this with others to continuously improve practice;
  • Accountable for team budgets;
  • Support staff to enable them to effectively de-escalate challenging and confrontational situations;
  • Engage and communicate appropriately with CYP, parents, carers, teachers, managers and other professionals;
  • Problem-solve, innovate, plan, organise, overcome barriers and implement solutions;
  • Be culturally competent and able to challenge inequality in all its forms.

Attitudes

  • Pro-actively demonstrating impact for CYP;
  • Embracing LPW vision and values;
  • Willingness to developing own and others learning, knowledge and skills;
  • Willingness to work flexibly at times that CYP need support, including regular evening and weekend work;
  • Lead and demonstrate a positive attitude; supporting teams to adapt to change
  • Ability to champion and promote equality of opportunity, and challenge discrimination and stereotypical behaviours.

Responsibilities 

  • Line manage and be accountable for a team;
  • Complete all people management procedures in line with LPW policy and procedures;
  • Be accountable for service delivery of the team;
  • Manage new referrals in line with company procedure;
  • Implementation of new business;
  • Ensure LPW's approach to action planning, assessments and measuring impact is implemented consistently;
  • Ensure quality service delivery e.g. observations, feedback with involvement from CYP;
  • Manage a delegated budget and support a team to manage budgets effectively; 
  • Ensure accurate and secure records are maintained in the LPW case management system and database;
  • Maintain a caseload of 1:1 work and/or group sessions;
  • Manage positive working relationships with CYP, families and communities to ensure positive outcomes;
  • Provide Out-of-Hours support during evenings and weekends when required;
  • Work with Senior Management Team to implement tasks from LPW's strategic and operational plans;
  • To carry out the responsibilities of the role in a way which reflects commitment to safeguarding children and vulnerable adults in accordance with LPW's policies;
  • To ensure Health and Safety is managed according to LPW's policies and procedure;
  • Maintain an up-to-date knowledge of legislation and opportunities relevant to CYP;
  • Any other duties that may be required from time to time

 

Accountable to 

Head of Services 

Accountable For

Service Leads 

Engagement Workers 

Administration 

 

You will get an opportunity to work for a community interest company that has a social mission at its core and drives the way we undertake business. In addition we have an attractive range of benefits, such as 26 days annual leave (Pro-Rata) (plus a 3 day seasonal shut down at Christmas), 4% employers contribution to our pensions scheme, learning and development opportunities, travel loans, childcare vouchers and a cycle to work scheme. 

How to Apply: 

To apply please complete the recuitment application form that can be found on our websire at www.lpw.org.uk explaining your motivation for applying for the post, and send this to recruitment@lpw,org.uk. Please note that any CV's received without an accompanying recruitment application form will not be considered for interview. 

Contact Person: 
India Capon
Contact Email: 
recruitment@lpw.org.uk
Contact Phone: 
07717880073
Postal Address: 
LPW House, Princess St, BS3 4AG