Mental Health Crisis Workers

Second Step
£26,132 - £26,861 per annum
Closing Date: 
Friday, 30 June, 2023 - 23:45
Contract Type: 
Full Time
37 hours per week
Contract Details: 
Details of Role: 

Do you want a rewarding career supporting service users in the community?  Can you inspire, give courage and hope, which will change the lives of our service users?


If this is you and you want to make a difference, we would love to hear from you.


This job provides a fantastic opportunity to gain new skills and knowledge to develop your future career path.


We are a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other problems.  Our goal is to inspire hope and deliver change for everybody and every community we work with.


If successful, you will be working within the Recovery Bristol Partnership delivering community health services in Bristol and Avon and Wiltshire Partnership Trust (AWP).


       Job Purpose


Work collaboratively with the service users and mental health professionals to navigate and coordinate services (both social and clinical interventions)

connecting into community resources, building resilience and improving wellbeing. 

Work within a recovery and psychologically informed approach, taking a holistic view to support people’s recovery to live fulfilling lives. Ensure that services are tailored to individual’s cultural and social needs.


       Key Duties


Case manage and co-ordinate support referring and liaising with professionals, agencies and other parties

Implement and review Recovery plans, Crisis and Plans, in partnership with service users, in line with best practice

Identify, assess and manage risk to ensure risk is minimized.

Have up to date safeguarding training, ensuring that Safeguarding policies and procedures are fully adhered to

Enable delivery of the recovery plan and to enable service users to make informed decisions about their mental wellbeing

Work in a culturally sensitive way for all service users, tailoring to meet their individual needs, challenging stigma and discrimination

Manage caseload documentation effectively and ensuring the information is up to date.


Person Specification

Experience of working with people with mental health or complex needs

Experience of working with people who have multiple needs e.g homelessness and drugs and alcohol

Carrying out risk assessments

Knowledge of health and safety issues

Knowledge of safeguarding in relation to adults children and young people

The ability to travel to several appointments daily (including in rural areas with limited/ unreliable public transport) is essential


Closing date: Rolling

Interview dates(s): tbc


This is a rolling advert and we retain the right to withdraw the advert at any point once the vacancies have been filled.


For more information and to apply please see our website Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.

How to Apply: 
Contact Person: 
Recruitment Team
Contact Email:
Contact Phone: 
Postal Address: 
9 Brunswick Square Bristol BS2 8PE