Higher Needs Floating Support Worker

Second Step
£24,620-£26,650 per annum
Closing Date: 
Sunday, 3 December, 2023 - 23:45
Contract Type: 
Full Time
37 hours per week
Contract Details: 
Details of Role: 

Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs.  Our goal is to inspire hope and deliver change for everybody and every community we work with.


The Higher Needs Floating Support Service is a newly commissioned service working with people in temporary accommodation or at risk of homelessness across a variety of settings. The team work closely with the local authority, health, treatment and specialist support providers to improve outcomes and work towards more settled accommodation for those facing multiple disadvantage


As a Floating Support Worker within the Higher Needs Floating Support Service, you will;

Work to make current accommodation sustainable, work local authority to identify new or more appropriate accommodation, and work in a motivational and psychologically informed way.

Work to engage and support clients with complex needs and/ or facing multiple disadvantage to maximise their choice and control over the support they receive by developing a network of support.

Work with landlords, support agencies, family, friends and others to create a comprehensive network of support that remains beyond the end of support provisions. 


You will;

Be experienced in supporting people facing multiple disadvantage.  

Have some experience in improving housing outcomes for people who have been homeless.

Be great at building trust with those you work with 

Have compassion, empathy and passion for supporting others 

Be IT literate and be able to record and report information 

Have confidence lone working in the community.

Have the ability to travel across Bristol


Here is what someone doing the job had to say;

I work with between 12 and 15 people across the city, all different but all have been homeless and all are working towards more settled accommodation. The work I do varies, from practical support and a listening ear to connecting people with other services, helping to  iron out problems with landlords. every day is different!  I Love working in this team, Im supported to manage my own workload, there are spaces to connect and reflect regularly with the team, and I also feel able to bring a lot of myself and my own skills  to the role. 


Closing date: 5pm on 3rd December

Interview dates: Week beginning 11th of December 2023.


The ability to travel to several appointments daily is essential.


For more information and to apply please see our website www.second-step.co.uk. Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the U

How to Apply: 
Contact Person: 
Recruitment Team
Contact Email: 
Contact Phone: 
Postal Address: 
9 Brunswick Square Bristol BS2 8PE