Support Worker, Supported Housing

Second Step
£24,620-£26,650 per annum
Closing Date: 
Monday, 4 December, 2023 - 09:00
Contract Type: 
Full Time
37 hours per week (Monday to Friday)
Contract Details: 
Details of Role: 

Could you inspire hope for people who are struggling with their mental health?


Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and other problems.  Our vision is that we believe in a world where everyone affected by mental health problems can create a positive future.  We promote mental health and wellbeing by supporting people and communities to build brighter futures.


We are recruiting a Support Worker to join our Supported Housing Support Team in Bristol to support people who live in our dispersed supported housing properties across Bristol.  We aim to enable them to remain safe, overcome barriers, develop skills, achieve goals and move on to appropriate accommodation; helping to prevent repeat homelessness


About the role
We are committed to trauma informed practice, drawing on recovery, strength-based and restorative approaches; supporting people to meet their individual needs. Why not join our team to support our clients on their recovery journey, including:


Collaboratively creating and reviewing support plans with clients; building a ‘my team around me’/multi agency approach; ensuring planned support and interventions.

Assessing and managing risk and collaboratively creating and reviewing safety and inclusion plans with clients.

Working in a safe manner ensuring health and safety policies are adhered to.

Building and sustaining safe and trusting relationships with clients; helping them to make informed decisions about their journey and choices.

Working closely with the Housing Team regarding property/tenancy management related issues that may arise. 

Promoting and facilitating client involvement and inclusion

Ensuring effective and up to date case file management; documenting, for example: contact and support session discussions and outcomes, ensuring up to date safety and support plans, submitting incident forms and updating actions/outcomes.


We’re happy to consider part-time hours and flexible work patterns to suit your preference. The role involves travelling around the Bristol area.  Although a full licence and access to a motor vehicle may be an advantage, we also encourage applications from people who use other forms of transport, including bicycles and public transport. 


Full details of this exciting opportunity can be found in the role profile. 


About you

You will:


be passionate about improving the lived experience, health and wellbeing of people

have proven knowledge of support needs of people with mental health needs

have experience of working with people with multiple needs (e.g. homelessness, mental health or drugs/alcohol dependency)

have the skills and resilience to work collaboratively with people whose behaviours can challenge systems and professionals

Ideally, have at least one years’ experience of working with people with complex needs in a social housing or similar field


What we offer

to be part of a friendly team, with direct support from a Senior/ Line Manager

in-depth induction to Second Step and all the relevant training and support you need to do your job well

a combination of office, home and community-based working

monthly one-to-one sessions with your line manager

monthly group reflective practice with your wider team


If you are interested in this role and would like to find out more or have an informal conversation, we would very much like to hear from you.  Please contact:


Neil Page, Supported Housing Team Manager via email


About us

We are taking positive action to increase diversity throughout our organisation, and to nurture a culture of inclusion for all our people and the clients that we support. We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being of Black, African, Caribbean or Asian descent to apply as these groups are currently under-represented at Second Step.


To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s skills and qualities.


Closing date: 9am Monday 4th December 2023

Interview dates:  Monday 11th December 2023


For more information and to apply please see our website Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.

How to Apply: 
Contact Person: 
Recruitment Team
Contact Email:
Contact Phone: 
Postal Address: 
9 Brunswick Square Bristol BS2 8PE