Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.
Are you a strategic thinker with a proven track record at the senior management level? Do you have a passion for delivering high-quality client services and driving improvements to achieve service excellence? If so, we have the perfect opportunity for you!
Job Role: Client Service Director
Salary: £53,040 per annum
Hours: 37.5 per week
Contract type: Permanent
Location: This is a regional role that will involve travel across our areas of operation to connect with our people and projects. There will be a requirement to spend one day a week at our head office in Bath once a week. However, we understand the importance of adaptability and offer the freedom to work from our office locations across the region the remaining days of the week.
The Role:
Are you a visionary leader with a passion for driving service excellence? We are seeking a Client Services Director to lead the delivery of quality client services. As the key strategist and day-to-day manager, you'll oversee a spectrum of operational functions, including building safety, compliance, repairs and maintenance, housing management, supported housing, and specialist support services.
Responsibilities include:
Success in this role would look like:
Qualifications / Requirements:
There are many great reasons to join our team!
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Get in touch
If you have any questions about Client Service Director role, please get in touch with Anna at anna.raven@julianhouse.org.uk. We look forward to speaking with you soon!
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!