The role:

In this role you will support a customer-focused and professional repairs service, by maintaining an effective log of all scheduled works and their costs to enable an effective and high quality service. You will support the surveyors, management, colleagues and partners with repairs and void related queries, investigations and data control.

We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.

Although not an exhaustive list, key responsibilities include:

• Scheduling of surveyor inspections
• Liaising with colleagues, partners and contractors as to the completion of any works and ensure the data is logged on the relevant systems  
• Responding to queries about outstanding works from colleagues, partners and customers
• Co-ordinating works resulting from inspections and servicing programs 
• Support the effective data integration from external sources into the inhouse management systems
• Support complaints investigations and monitor agreed work scheduled following complaints and disrepair claims
• Reconcile contractors’ invoices against purchase orders to ensure all transactions are correct and authorised.
• Effective use of Microsoft packages, IT systems and databases as necessary to deliver work.

About You:

Whether you join us to share your skills or gain new ones, to lift people up or learn about yourself, you’ll be valued, challenged and very welcome. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.

Depending on the role, we don’t always require relevant experience and via our Brighter Places University we offer training and mentoring to help you get the most out of your role.

For this role we are looking for individuals who have:

• Experience of working in an administration role.
• A track record of delivering excellent customer service.
• Strong written and verbal communication skills.
• Excellent IT skills, including proficient use of Microsoft Office packages
• Organisation skills with a keen eye for detail
• Motivated and determined to go the extra mile