The role:

In this role you will deliver a high-quality customer-focused and professional safety servicing programme. You will ensure the homes meet and exceed all compliance standards. Duties include:

• Oversee the delivery of safety servicing programmes, including:
  • Gas safety
  • Asbestos safety
  • Mechanical / electrical safety
  • Water safety
  • Fire Safety
  • Other areas of property related statutory compliance
• Ensure all safety servicing programmes are proactively managed and that we meet our statutory obligations.
• Regularly monitor safety servicing contractors’ operational performance. 
• Coordinate the delivery of the Property Safety MOT programme.
• Support the delivery of the weekly/monthly (as appropriate to each block) programme of inspections of all communal areas. 
• Support Property Inspectors to ensure the dwelling Property MOT inspection programme is delivered.
• Lead on ensuring access is achieved to carry out safety servicing or inspection activities.  This may include any necessary enforcement activities in line with our policies and procedures.
• Working with the Housing and Customer Service teams to ensure recharges are processed and undertaken in accordance with our policies and procedures.
• Identify and report any safeguarding or customer related vulnerability issues.

About you:

Whether you join us to share your skills or gain new ones, to lift people up or learn about yourself, you’ll be valued, challenged and very welcome. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.

Depending on the role, we don’t always require relevant experience and via our Brighter Places University we offer training and mentoring to help you get the most out of your role.

You will have experience of working with management databases and ideally have some customer service experience too. You will have a working knowledge of Microsoft packages and use your excellent communication skills to liaise clearly with a wide range of internal and external customers.